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Devil Doll



Joined: 07 Jul 2007
Posts: 656
Location: Germany

PostPosted: Tue Nov 08, 2011 11:29 am Reply with quote
This isn't a server issue, it's a DNS issue (i. e. translating the domain name to a server IP address). I get various servers when surfing the forum here (peorth, skuld, urd, bel) but the only domain under which I can reach ANN right now is the Australian one, bot the .com and the .co.uk give me the Cloudflare error message instead.
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Shiroi Hane
Encyclopedia Editor


Joined: 25 Oct 2003
Posts: 5981
Location: Wales

PostPosted: Tue Nov 08, 2011 1:21 pm Reply with quote
Cloudflare is between you and and the server, which complicates things. The fast/animenewsnetwork.com/.au/.co.uk addresses now resolve in DNS to cloudflare proxies.
Skuld/Urd/Peorth/Bel all still connect directly.
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cyberbeing



Joined: 28 Mar 2007
Posts: 135

PostPosted: Tue Nov 08, 2011 8:55 pm Reply with quote
I've been semi-frequently getting the CloudFlare "Website is currently unreachable" error over the past few weeks when trying to access ANN.
Quote:
Website Offline, No Cached Version Available

The website you are trying to access is currently offline. The most likely causes are the server is down for maintenance, there may be a network problem, or the site may be experiencing excessive load.

Eventually I'm able to connect again, but it sounds like either the ANN servers are becoming unresponsive semi-frequently or CloudFlare is having issues maintaining connectivity to them.
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giao_su



Joined: 17 Oct 2004
Posts: 24
Location: Great Lakes, USA [near, not in]

PostPosted: Wed Nov 09, 2011 10:25 am Reply with quote
I am having problems with CloudFlare and the site in general.

It seems that CloudFlare blocks access more often when I use a link in an "old" ANN page (a page left unvisited in a tab for a day or so). Although this is not always the case. I sometimes receive a CloudFlare block when I try to open the ANN main page for the first time.

Last night I viewed this "old" ANN page -



I used the link to the encyclopedia and received the CloudFlare message that so many are receiving -



However, I was able to get to the encyclopedia via the Australian site.

This morning, I logged out of the ANN site and then logged in again.

I got in, but the view was magnified so that it did not fit the screen -



However, the Australian site was not "overmagnified" -



I was able to correct the view on the US site by zooming out a couple of clicks -



The "overmagnification" problem is easy enough to correct at my end, but I still find it a little annoying.

What I find more annoying are the CloudFlare problems. While the CloudFlare blockade of the ANN site is relatively infrequent (≈ 1/week), when it occurs it seems to occur as a "cluster" of blocks, e.g., it took two attempts to get to this forum after I had regained access to the ANN front page.

I hope that the CloudFlare issue will be fixed soon. If not, I shall be compelled to sit in the corner and whine about how vexatious life is.
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Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 8534
Location: Do not message me for support.

PostPosted: Thu Nov 10, 2011 2:34 pm Reply with quote
We've been using ClouFlare's services for a while now. For most visitors the service is making the site much faster, but for a very small number of visitors it's making the site unreachable. While we're happy with the overall result, we don't want to leave anyone behind, so we're working with CF to get this issue figured out.

Note: This is not about the "Blocked by Cloudflare" error. If you see that, go here.

If you get the CloudFlare "Website Offline" error, please try the following:

1) Click on the "Live Version" link to see if that fixes the problem;

If it does not please:

2) Perform a traceroute to www.animenewsnetwork.com or whatever host you are trying to access (ex: www.animenewsnetwork.com.au or www.animenewsnetwork.co.uk)

3) Post a copy of that tracert here. Please make sure to post it immediately after performing it. If you do not have an account, you can e-mail it to [email protected]

--------------

Windows Users: open a command prompt and type "tracert www.animenewsnetwork.com"

OR you can download a program called WinMTR which will do the traceroute for you and also let you copy it to the clipboard with relative ease.

-----------

We'll work on getting the problem resolved, but in the meantime, you can circumvent CloudFlare by accessing ANN via this url: http://www.d.animenewsnetwork.com


---------

Addendum: If you could provide multiple tracerts the way Devil Doll did below, that would be excellent!

Most important is to provide the host you are having trouble with and any one of the following:
www.animenewsnetwork.com
www.animenewsnetwork.co.uk
www.animenewsnetwork.com.au
etc...

Tracerts directly to the machine names will not help.


Last edited by Tempest on Fri Nov 11, 2011 12:47 pm; edited 1 time in total
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Devil Doll



Joined: 07 Jul 2007
Posts: 656
Location: Germany

PostPosted: Fri Nov 11, 2011 9:45 am Reply with quote
C:\Temp>tracert www.animenewsnetwork.com (accessible)
Routenverfolgung zu cf-ssl4754-protected-www.animenewsnetwork.com [141.101.126.63] über maximal 30 Abschnitte:
1 490 ms 598 ms 438 ms (my IP address)
2 460 ms 463 ms 656 ms 87.186.248.74 (= Deutsche Telekom AG, my ISP)
3 417 ms 469 ms 418 ms 194.25.6.58 (= Deutsche Telekom AG, my ISP)
4 646 ms 673 ms 588 ms 80.156.160.46 (= Deutsche Telekom AG, my ISP)
5 315 ms 235 ms 383 ms xe-3-0-3.ar2.ams2.nl.nlayer.net [69.22.139.229]
6 419 ms 368 ms 475 ms vlan-73.ar1.ams3.nl.nlayer.net [69.22.139.126]
7 516 ms 515 ms 555 ms as13335.xe-3-0-2.ar1.ams3.nl.nlayer.net [63.141.223.30]
8 614 ms 583 ms 596 ms 141.101.126.63 (= www.animenewsnetwork.com)
Ablaufverfolgung beendet.

C:\Temp>tracert www.animenewsnetwork.co.au (not accessible)
Routenverfolgung zu www.animenewsnetwork.co.au [80.156.86.78] über maximal 30 Abschnitte:
1 90 ms 57 ms 85 ms (my IP address)
2 419 ms 326 ms 267 ms 87.186.248.66 (= Deutsche Telekom AG, my ISP)
3 196 ms 268 ms 198 ms f-ea4-i.F.DE.NET.DTAG.DE [62.154.16.230]
4 * * * request timed out.
5 * * * request timed out.
6 * * * request timed out.
...
28 * * * request timed out.
29 * * * request timed out.
30 * * * request timed out.
Ablaufverfolgung beendet.
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Dan42
Chief Encyclopedist


Joined: 02 Jan 2002
Posts: 3223
Location: Montreal

PostPosted: Fri Nov 11, 2011 4:47 pm Reply with quote
There's no such site as www.animenewsnetwork.co.au so that's probably why it's not accessible.
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Devil Doll



Joined: 07 Jul 2007
Posts: 656
Location: Germany

PostPosted: Fri Nov 11, 2011 11:40 pm Reply with quote
Sorry. These domain names are so confusing (US, UK, AU and DE having four different schemas)...

Routenverfolgung zu animenewsnetwork.com.au [141.101.124.107] über maximal 30 Abschnitte:
1 488 ms 325 ms 476 ms (my IP address)
2 489 ms 397 ms 623 ms 87.186.248.74
3 501 ms 578 ms 560 ms f-ed3-i.F.DE.NET.DTAG.DE [62.154.14.194]
4 381 ms 260 ms 250 ms 80.156.160.46
5 566 ms 583 ms 384 ms xe-3-0-3.ar2.ams2.nl.nlayer.net [69.22.139.229]
6 276 ms 423 ms 432 ms vlan-73.ar1.ams3.nl.nlayer.net [69.22.139.126]
7 499 ms 611 ms 558 ms as13335.xe-3-0-2.ar1.ams3.nl.nlayer.net [63.141.223.30]
8 351 ms 305 ms 433 ms 141.101.124.107
(Apparently the issue lies beyond my scope of visibility.)

The Australian domain was the last one that became unavailable for me, and now is the only one that still says "Site is offline".
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Devil Doll



Joined: 07 Jul 2007
Posts: 656
Location: Germany

PostPosted: Sat Nov 12, 2011 11:51 am Reply with quote
Right now, www.animenewsnetwork.com went "currently offline" again; I switched to skuld.animenewsnetwork.com in order to post this.
The .co.uk and the .com.au domain would currently work as expected.
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Zhane Masaki



Joined: 03 Sep 2005
Posts: 45

PostPosted: Mon Nov 14, 2011 1:57 am Reply with quote
did it and it was up for me, but denied for four hours.
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Shiroi Hane
Encyclopedia Editor


Joined: 25 Oct 2003
Posts: 5981
Location: Wales

PostPosted: Mon Nov 14, 2011 7:32 am Reply with quote
Devil Doll wrote:
I switched to skuld.animenewsnetwork.com in order to post this.

Have you tried www-d?
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Dan42
Chief Encyclopedist


Joined: 02 Jan 2002
Posts: 3223
Location: Montreal

PostPosted: Mon Nov 14, 2011 10:41 am Reply with quote
Devil Doll wrote:
Sorry. These domain names are so confusing (US, UK, AU and DE having four different schemas)...

Routenverfolgung zu animenewsnetwork.com.au [141.101.124.107] über maximal 30 Abschnitte:

You'd need to do the traceroute for www; without that it goes directly to the ANN servers. It's only going through Cloudflare when the traceroute displays something like the cf-ssl4754-protected-www.animenewsnetwork.com in your first traceroute. so:
Code:
tracert www.animenewsnetwork.com
tracert www.animenewsnetwork.com.au
tracert www.animenewsnetwork.co.uk
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Dan42
Chief Encyclopedist


Joined: 02 Jan 2002
Posts: 3223
Location: Montreal

PostPosted: Mon Nov 14, 2011 12:33 pm Reply with quote
Recapping:

If you see this error message
Quote:
Website Offline, No Cached Version Available

The website you are trying to access is currently offline. The most likely causes are the server is down for maintenance, there may be a network problem, or the site may be experiencing excessive load.

The site uses CloudFlare in order to help keep it online when the server is down by serving cached copies of pages where they are available. Unfortunately, a cached copy of the page you requested is not available, but you may be able to reach other cached pages on the site.

If you continue to receive this error after you believe the site is back online, you can retry a live version of the site.

or this error message
Quote:
This page (http://www.animenewsnetwork...) is currently offline. However, because the site uses CloudFlare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Alternatively, you can retry the live version.


Then click the "retry a live version" link.

If that doesn't work, please help us figure out the problem by giving us info about each of our three domains:

1a. go to http://www.animenewsnetwork.com?redirect_to_best_locale=off
1b. note if you get the cloudflare error message or not
1c. in a command prompt, type tracert www.animenewsnetwork.com and press enter
1d. copy-paste the results

2a. go to http://www.animenewsnetwork.com.au?redirect_to_best_locale=off
2b. note if you get the cloudflare error message or not
2c. in a command prompt, type tracert www.animenewsnetwork.com.au and press enter
2d. copy-paste the results

3a. go to http://www.animenewsnetwork.co.uk?redirect_to_best_locale=off
3b. note if you get the cloudflare error message or not
3c. in a command prompt, type tracert www.animenewsnetwork.co.uk and press enter
3d. copy-paste the results

post the results obtained above in this thread or mail them to [email protected]
for example:
Quote:
no problem with .com
> tracert www.animenewsnetwork.com
Tracing route to cf-ssl4754-protected-www.animenewsnetwork.com [141.101.126.63]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms UBUNTU64 [10.0.2.2]
2 500 ms 503 ms 507 ms 192.168.11.1
3 8 ms 496 ms 502 ms 10.57.96.1
4 236 ms 19 ms 45 ms 10.170.161.6
5 9 ms 12 ms 499 ms 216.113.123.65
6 20 ms 500 ms 505 ms 216.113.123.190
7 508 ms 507 ms 508 ms eqix.xe-3-2-0.cr1.iad1.us.nlayer.net [206.223.115.60]
8 27 ms 501 ms 500 ms ae1-30g.ar1.iad1.us.nlayer.net [69.31.31.130]
9 508 ms 507 ms 507 ms as13335.xe-7-0-3.ar1.iad1.us.nlayer.net [69.31.31.90]
10 509 ms 248 ms 277 ms 141.101.126.63

got cloudflare error with .com.au
> tracert www.animenewsnetwork.com.au
Tracing route to cf-ssl5499-protected-www.animenewsnetwork.com.au [199.27.135.106]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms UBUNTU64 [10.0.2.2]
2 509 ms 505 ms 374 ms 192.168.11.1
3 6 ms 500 ms 507 ms 10.57.96.1
4 509 ms 505 ms 507 ms 10.170.161.6
5 508 ms 506 ms 506 ms 216.113.123.69
6 25 ms 507 ms 476 ms 216.113.123.174
7 508 ms 505 ms 508 ms eqix.xe-3-2-0.cr1.iad1.us.nlayer.net [206.223.115.60]
8 500 ms * 30 ms ae1-30g.ar1.iad1.us.nlayer.net [69.31.31.130]
9 509 ms 505 ms 507 ms as13335.xe-7-0-3.ar1.iad1.us.nlayer.net [69.31.31.90]
10 24 ms 174 ms 506 ms cf-199-27-135-106.cloudflare.com [199.27.135.106]

no problem with .co.uk
> tracert www.animenewsnetwork.co.uk
Tracing route to cf-ssl5498-protected-www.animenewsnetwork.co.uk [141.101.125.63]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms UBUNTU64 [10.0.2.2]
2 510 ms 508 ms 508 ms 192.168.11.1
3 7 ms 501 ms 508 ms 10.57.96.1
4 509 ms 506 ms 508 ms 10.170.161.6
5 100 ms 507 ms 508 ms 216.113.123.65
6 301 ms 78 ms 503 ms 216.113.123.190
7 24 ms 503 ms 501 ms eqix.xe-3-2-0.cr1.iad1.us.nlayer.net [206.223.115.60]
8 27 ms 368 ms 79 ms ae1-30g.ar1.iad1.us.nlayer.net [69.31.31.130]
9 23 ms 504 ms 401 ms as13335.xe-7-0-3.ar1.iad1.us.nlayer.net [69.31.31.90]
10 25 ms 433 ms 32 ms 141.101.125.63


Then you can bypass the Cloudflare problem by using our direct urls:
http://www.d.animenewsnetwork.com
http://www.d.animenewsnetwork.com.au
http://www.d.animenewsnetwork.co.uk
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Shiroi Hane
Encyclopedia Editor


Joined: 25 Oct 2003
Posts: 5981
Location: Wales

PostPosted: Mon Nov 14, 2011 2:43 pm Reply with quote
On a related subject, can I request a shorter version of redirect_to_best_locale? I know you can get it by clicking the USA link at the top, but if the UK site is inaccessible and the USA site redirects you to the UK site automatically you don't get to click on the button...
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Dan42
Chief Encyclopedist


Joined: 02 Jan 2002
Posts: 3223
Location: Montreal

PostPosted: Mon Nov 14, 2011 3:48 pm Reply with quote
Your wish is my desire
*poof*
http://4NN.cx/​US
http://4NN.cx/​AU
http://4NN.cx/​UK
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