Forum - View topicHow often does your TRSI order get damaged?
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GDFan
 Posts: 254 Location: North of Boston |
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Yes, those things are great. I wonder why TRSI is the only place I've seen use them?
You believe customers should have to make a special request for proper packaging? I wouldn't think so and I doubt TRSI would, either.
Translation: I'll flag your account as a "problematic customer." 
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Dessa
 Posts: 4438 |
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Are you serious? shawnek's helped people out multiple times, when they've posted problems to the forums. I've never had problems with damage to my packages, but when we've had problems with our orders (including the wrong item being added to it), a simple e-mail to TSRI has always gotten it fixed immediately.
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CheechMonger
 Posts: 40 |
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The only damages that I've ever had with anything ordered from TRSI was the occasional floater disc, which was promptly replaced after I contacted customer service.
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GDFan
Posts: 254 Location: North of Boston |
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@Dessa
Are you replying to me? If so, well, even if you weren't, of course I wasn't serious. I was making a joke, albeit a poor one. I thought that was obvious. |
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Mesonoxian Eve
Posts: 1858 |
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They used to carry them so it makes me wonder if they either sold out or felt the sales didn't warrant a continuation. |
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Kruszer
 Posts: 7983 Location: Minnesota, USA |
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No, what I believe is that if you're having lots of damaged items from a place that numerous other people have had little to no problem with that you don't have a problem with Rightstuf but rather you have have crappy postmen somewhere along the line, and that Rightstuf's usually adequate packaging isn't enough to keep them from damaging your stuff. Thus, if you made them aware of this before they sent it and asked them to reinforce it then your crappy postmen would be able to play their game of hockey, or whatever they do with it, and it wouldn't damage the items inside. |
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manicli
 Posts: 186 Location: Toronto, Canada |
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Yeah I figured it wasn't Right Stuf's fault since it wouldn't make sense for them to replace so many DVD cases. I suspected it was a Canada Post Employee that likes to rough up my packages. Maybe he just hates me since I order online so often and he has to deliver something to me every week so this is his only recompense 
Well I sent a PM to shawnek and he said he'd fix things if I do so hopefully when my September order comes in nothing will be broken  I've got my fingers crossed because it's over 400 dollars so quite a few things could get broken :O
Last edited by manicli on Mon Aug 13, 2012 9:56 am; edited 1 time in total |
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luffypirate
 Posts: 3186 |
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The "o sleeve" for my regular edition copy of Oreimo was beat up but I don't think it was their fault. It's cool though...I don't plan on selling it.
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jsc315
 Posts: 925 |
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I once had a box set completely crushed! They handled it very well. Though I do not believe it was TRSI fault as in the past I had have broken cases from other places as well where I used to live often.
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potatochobit
 Posts: 1373 Location: TEXAS |
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canadian post is notorious
I live in Texas, and whenever I order items from canada they always have large holes and dents in the shipping boxes |
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manicli
Posts: 186 Location: Toronto, Canada |
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@jsc315
Haha actually that just happened to one of my DVD cases though it was a single. I honestly think a customs agent or a canada post employee accidently dropped my box or something because there's no way a DVD case can be that crushed from regular handling. Last edited by manicli on Thu Aug 16, 2012 12:47 pm; edited 1 time in total |
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st_owly
 Posts: 5234 Location: Edinburgh, Scotland |
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^ Please don't quote picture posts. Just respond to the user with @ or remove the pictures. It screws the page formatting up horribly if you quote pictures
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Nico87
 Posts: 139 |
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Never had a problem here and I'm in Norway.
My Madoka LE Vol. 1 BD disc had a.. I dunno, not really a scratch but something that obviously happened at the factory. It looks like someone has pointed a laser or something on a certain spot on the disc. It's like a weirdly shaped dent. It just won't play on my PS3, disc can't be read. The problem is that I had kept vols. 1 and 2 sealed while waiting for vol. 3 to get here, so obviously way past the 90-day warranty thing they have, so there was nothing they could do. |
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jsc315
Posts: 925 |
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Even the packaging was flat as a pancake. I have worked at UPS in the past and sometimes there where houses do not take the best of care with there products and sometime will throw a very heavy object onto something that should not be there at all. When I had received the package it was so obvious that it was crushed yet they package handler did not even bother to apologize or anything. I complained and bitched them out not that it mattered. I moved about 3 months later anyways.
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Kruszer
Posts: 7983 Location: Minnesota, USA |
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Situations like this are a part of why I always open and watch new stuff right away or at least open and inspect the contents before shelving stuff. The other reason being I don't want a backlog. |
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