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New RightStufAnime.com

We like the new website, except for one big thing - the past Order History list.

We've had some correspondence with Rightstuf about it that goes something like this:

@joepz

It also annoys me that the invoice packed with the order no longer contains cost information. However, this was most helpful with partial shipments. Did TRSI actually come out and say they were no longer making partial shipments?? If so there is an easy solution. The order acknowledgement E-mail you get includes the cost of the order including the price of each item. I find that hits my inbox within a few minutes of placing the order. Use that.

If you go back a page, Shawn says they are in testing to resume partial shipments. Even further back he mentions they had a bug causing problems with partial shipments. No mention of when it will be back, but it is not gone for good.

I was also told by customer service that they can ship any in stock items from an order, you will just need to pay shipping, even if the order was enough for free shipping.

Alan45 wrote:

@joepz The order acknowledgement E-mail you get includes the cost of the order including the price of each item. I find that hits my inbox within a few minutes of placing the order. Use that.

You must be getting different emails. Mine most certainly do *not* include any mention of price/cost of any item being sent. I just received a shipment email for Sword Art Online vol 3. As is now the practice, no mention of any cost associated with the shipment.

Thank you for the "heads up." Nice to know partials are at least being considered. Just got off the phone with customer service 'cause I was charged *full retail* for the Ladies vs Butlers DVD I received that was the last item from an old order that *was* sent in partials since it was placed under the old system.

I was afraid that I was charged shipping because it was the last item from an old order and when the new system went into effect it had somehow gotten transformed into an order-of-one-item-no-longer-qualifying-for-free-shipping. Customer Service was very friendly and helpful.

joepz wrote:

Thank you for the "heads up." Nice to know partials are at least being considered. Just got off the phone with customer service 'cause I was charged *full retail* for the Ladies vs Butlers DVD I received that was the last item from an old order that *was* sent in partials since it was placed under the old system. I was afraid that I was charged shipping because it was the last item from an old order and when the new system went into effect it had somehow gotten transformed into an order-of-one-item-no-longer-qualifying-for-free-shipping. Customer Service was very friendly and helpful.

We were one of the people caught in the partial shipping glitch. It was one in-stock item, 2 pre-order items (different dates), and one backstocked item. They sent out the in-stock and one of the pre-order (early!) items, but we ended up charged for the ENTIRE order, not just what was shipped. I know there were problems with shipping charges being wrongly applied, too, but ours didn't have that problem.

We like the new website, except for one big thing - the past Order History list.

We've had some correspondence with Rightstuf about it that goes something like this:

• I see that our Order History now goes back up to 2013. Would the rest of our Order History be added? And if so, is it soon?
  
  The reason I'm asking is because I have Order History that goes back a decade, and for the Rightstuf Holiday Sale, I want to avoid unintentionally ordering the same item twice. But Rightstuf's website can't let me know if I already ordered something in the past unless my whole Order History is available. That's why I really appreciated Rightstuf's old Order History list since it showed all my past orders all at once (especially quick with a web-browser keyword search).
  
  
• So I take it that no more past Order History beyond 2013 will be added
  anymore in the future?
  That's quite unfortunate - Rightstuf's old Order History was very useful
  in double-checking past purchases and avoiding duplicate purchases.
  
  This actually makes me more reluctant to buy some Holiday Sale items
  because I have to make sure first that I didn't already purchase it before
  (and that entails having to search through my boxes of anime stuff,
  when before I could just easily search through Rightstuf's old
  Order History list that goes back many years to a decade).
  
  I hope you guys reconsider and add the rest of all our past Order History.
  Please let your boss Mr. Shawne Kleckner know it'd be greatly appreciated.
  That complete list of past Order History makes us coming back to shop at
  Rightstuf year after year because we know we can rely on it.
  (For reference, Amazon keeps all our Order History through the years.)
  

Shawn, I just listened to the latest ANNCast in which you were a guest. Liked it a great deal. I just posted something to the forum thread regarding the episode...

animenewsnetwork.com/bbs/phpBB2/viewtopic.php?p=4677873#4677873

I didn't know there was this forum here existed.

I'm concerned about the new website, and the ability to *easily* see what items are part of existing outstanding orders, and what items someone may have already ordered, or actually received. This was seen automatically in the past when you would select an item anywhere in the store.

This feature no longer existing, combined with the current method of looking up existing orders which for me has not been very pleasant, has led me to stop per-ordering anything from TRSI. In the past I'd pre-order several dozen items at a time, and simply track the progress towards release dates. Additionally, now that NO items from an order are shipped until the ENTIRE order can be fulfilled makes pre-ordering merchandise almost foolhardy. I had to phone TRSI and cancel a half dozen pre-orders so that I could re-order the items in groups of two or three, grouped by release date. That doesn't come across to me as very "customer-friendly" since these are procedures that actually inhibit the desire to place any order that is more than modest in size.

I'm sitting here with two copies of Nobunaga the Fool vol 1 (and only one copy of vol 2) because of the new difficulty in keeping track of orders/past purchases. I wouldn't be surprised if there are similar incidents I haven't come across yet. I'm not looking forward to having to compile an alphabetical database of the 4-5000 discs/graphic novels I have.

Hopefully the evolving website has rectifying this on its future agenda.