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Do NOT EVER do business with RentAnime - Rip OFF




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Past



Joined: 14 Feb 2006
Posts: 3121
Location: Seattle bound (soon)

PostPosted: Sat Mar 01, 2014 5:55 pm Reply with quote
This is an DVD by mail rental service where you subscribe to a monthly fee. Their only goal is to make money off of you while throttling your queue to minimize as much as possible the number of DVDs you have out.

My first DVD (Galaxy Angel Vol 3) took over 2 WEEKS to get to me, at which time I already requested to close my account. They don't respond to emails, calling their phone number NEVER gets you in contact with an actual person, their customer service is overall extremely pathetic.

I've been billed twice for this lousy service. I had to contact my credit card company to dispute the charge and they charged me again. They absolutely refuse to respond to email when I am trying give them another chance to regain my trust.

Since this service is run by AnimeNation I will NEVER do business with them either. Don't buy products from this crooked, corrupt, scam company.
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Altacia



Joined: 11 Feb 2004
Posts: 279

PostPosted: Sat Mar 01, 2014 6:48 pm Reply with quote
Never used RentAnime before, but I've never had any trouble with Anime Nation.

Sad


Hope your Credit Card Company clears things up for you.
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Past



Joined: 14 Feb 2006
Posts: 3121
Location: Seattle bound (soon)

PostPosted: Sat Mar 01, 2014 7:20 pm Reply with quote
Altacia wrote:
Never used RentAnime before, but I've never had any trouble with Anime Nation.

Sad


Hope your Credit Card Company clears things up for you.
Thanks.
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Blood-
SubscriberSubscriber


Joined: 07 Mar 2009
Posts: 14572
Location: Toronto, Canada

PostPosted: Sat Mar 01, 2014 7:54 pm Reply with quote
Sorry to hear about this, Past. It must be incredibly frustrating. I never rent anime so its not a service I'd ever use (I'm in Canada, anyway) but hopefully this will help someone else avoid getting dinged by these scumbags. Not responding to emails is unforgivable for a business, as far as I'm concerned.
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nbahn
Anime isn't real? Nooo...Anime isn't real? Nooo...


Joined: 14 Dec 2006
Posts: 1855
Location: Now in Great Lakes region

PostPosted: Sat Mar 01, 2014 8:24 pm Reply with quote
I didn't have a good experience with them, either! Mad
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Alan45
Village ElderVillage Elder


Joined: 25 Aug 2010
Posts: 3539
Location: Virginia

PostPosted: Sat Mar 01, 2014 8:41 pm Reply with quote
I used to deal with AnimeNation. However I haven't for several years. Unfortunately both TRSI and RACS have better selection, much lower prices and better service. I gather they have been a decline for some time now.

I suspect you are up against incompetence and lack of work force rather than malice. However, that would not change things from a customer's point of view. Best to avoid them.
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Past



Joined: 14 Feb 2006
Posts: 3121
Location: Seattle bound (soon)

PostPosted: Sun Mar 02, 2014 2:58 pm Reply with quote
Thank you for your supportive words everyone, I didn't think every response would more or less agreeing that doing business with RentAnime has been a mistake.

And yes I'm bumping this thread Wink
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st_owly
Get off my lawn!Get off my lawn!


Joined: 20 May 2008
Posts: 3472
Location: Edinburgh, UK

PostPosted: Sun Mar 02, 2014 3:00 pm Reply with quote
Might it be worth posting something in the sticky feedback thread at the top of the forum?
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One-Eye



Joined: 08 Mar 2011
Posts: 1253

PostPosted: Sun Mar 02, 2014 3:57 pm Reply with quote
This thread might want to be merged with the DVD renting sticky above. I recalled that in the last 2-3 years people started to have more and more problems with RentAnime and you can already see some of that info in the sticky.
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SpacemanHardy



Joined: 03 Jan 2012
Posts: 1646

PostPosted: Sun Mar 02, 2014 4:36 pm Reply with quote
I considered signing up with them a few years back, but ultimately decided against it. From the sound of things, it seems I dodged a bullet.

I'm lucky enough to have both a dedicated anime store and a local comic book shop that rent out anime DVDs, so that's how I do the majority of my viewing. Plus there's always Netflix for the odd title that you can't find anywhere else.
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