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How would I change my primary email?




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mimosa_usagi



Joined: 06 Sep 2008
Posts: 85
Location: New York
PostPosted: Sun Jul 26, 2015 9:13 am Reply with quote
I just added a new email and would like to make it my primary email, but whenever I attempt to do this I get and error message saying that the newly added email cannot be made my primary. How could I possibly fix this issue?
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nobahn
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Joined: 14 Dec 2006
Posts: 4022
PostPosted: Tue Jul 28, 2015 5:20 am Reply with quote
Well, it worked for me. What, exactly, are you doing (step by step)?
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mimosa_usagi



Joined: 06 Sep 2008
Posts: 85
Location: New York
PostPosted: Tue Jul 28, 2015 9:02 am Reply with quote
I added the new email address, then I clicked on the button that is titled: set as primary. I then get an error message that says: Cannot set email “_” as primary. I am not sure why that is the case. And there is no further explanation as to why this email cannot be made the primary email.
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mimosa_usagi



Joined: 06 Sep 2008
Posts: 85
Location: New York
PostPosted: Tue Jul 28, 2015 9:04 am Reply with quote
I should also add the reason that I want to make this email my primary is that I am closing out the account for the old one. And don't want anything to do with the old email.
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Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9085
Location: Do not message me for support.
PostPosted: Tue Jul 28, 2015 1:55 pm Reply with quote
You need to do this...

1 - Add the e-mail
2 - wait for the verification e-mail and click on the link that is sent to you
3 - click on "make primary."

I suspect you skipped step 2.

Let me know if this works.
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nobahn
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Joined: 14 Dec 2006
Posts: 4022
PostPosted: Tue Jul 28, 2015 3:39 pm Reply with quote
^
Step #2 can take longer than you realize -- I was just about ready to submit a posting announcing that that mimosa_usagi was correct when I checked my email account one last time and voila! Lo and behold, the email with the hyperlink was there!
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mimosa_usagi



Joined: 06 Sep 2008
Posts: 85
Location: New York
PostPosted: Wed Jul 29, 2015 12:10 pm Reply with quote
Ok I just removed the email and did all of those steps over again. And it is still not working for me. I double checked to make sure that I confirmed it this time. I wonder why it won't allow me to set it as primary?
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nobahn
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Joined: 14 Dec 2006
Posts: 4022
PostPosted: Wed Jul 29, 2015 12:12 pm Reply with quote
Can you provide screenshots of every step that that you perform?
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Dan42
Chief Encyclopedist


Joined: 02 Jan 2002
Posts: 3497
Location: Montreal
PostPosted: Fri Jul 31, 2015 9:18 am Reply with quote
Ok, it seems that you originally registered 2 user accounts, one right after the other
user id username email registered on
353342 mimosa_usagi f...[email protected] 2008-09-06 09:50:11
353343 usagi_mimosa m...[email protected] 2008-09-06 09:53:55

I'm going to have to think of how to handle cases like this, but in the meantime I removed the email from account #353343 so you'll be able to set m...[email protected] as your primary.
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mimosa_usagi



Joined: 06 Sep 2008
Posts: 85
Location: New York
PostPosted: Fri Jul 31, 2015 10:57 am Reply with quote
Thank you. I didn't realize that I had an account under the yahoo and I don't remember the password at all. So I changed it to my gmail for now. thank you for the help everyone. I'm not sure how to get rid of the old forgotten account.
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