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TokyoPop Spring and Chaos Recall

posted on 2001-06-07 21:27 EDT
After only days on the market, TokyoPop is recalling the SPecial Edition DVD of Spring and Chaos due to "encoding and subtitling errors.". Click for more information..

For Immediate Release

TOKYOPOP® Anime Announces Recall of Spring and Chaos DVD

June 7, 2001 Los Angeles, CA - TOKYOPOP® Anime today announced that it will recall the Spring and Chaos Special Limited Edition DVD as a result of encoding and subtitling errors. Those who have purchased the DVD are encouraged to contact us to receive a replacement disc, which will be ready in mid-July. Instructions for getting a replacement disc are at the end of this note. The standard edition DVD of Spring and Chaos is unaffected by this recall - shipment of that edition will take place once the re-mastered discs are ready.

"We are completely committed to delivering the highest quality products and are incredibly excited about the launch of our new TOKYOPOP® Anime line. For us to have missed the encoding errors in Spring and Chaos - our first anime DVD - was inexcusable" said Joel Baral, Director of Film and Music. "Upon review of the issues, it was clear that nothing less than a recall of the discs would be fair to our customers. We want to say thank you to the fans that contacted us regarding this. We apologize for any inconvenience this has caused our customers and retail partners. We have discovered the cause of the problem and have revised our Quality Control process to ensure that this type of error does not happen in the future. We would like to assure both the fan community and our distribution partners that the exciting forthcoming releases from TOPKYOPOP® Anime - Vampire Princess Miyu, Saint Tail, and others - will meet the most exacting standards on the market today. "

In addition to completely re-mastering the DVD to fix the encoding issues, the current subtitles based on the dubbing script will be replaced with an English subtitle based on the original Japanese script. Literal translation subtitles will be included on all future TOKYOPOP® Anime releases.

We will also be sending a Spring and Chaos poster along with the replacement disc to further express our apologies for the inconvenience caused.

The following explains the recall procedure:
1. Remove the DVD from the case and send it to the address below. Please do not send the DVD case. (If you prefer, you can send us a copy of your receipt instead of the DVD.

TOKYOPOP
Attn: Spring and Chaos
5900 Wilshire Blvd., Ste. 2000
Los Angeles, CA 90036

2. A replacement disc and Spring and Chaos poster will be mailed to you. Replacement discs will be ready for shipping in mid-July. Please allow 2 - 4 weeks for delivery once the discs are ready.


If you have any questions or concerns, please e-mail us at customerservice (at usa.TOKYOPOP.com) or call 323.692.6700.

The information regarding the recall is also available on www.TOKYOPOP.com.

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