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Error after trying to resubscribe




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A Mystery
Get off my lawn!Get off my lawn!


Joined: 10 Oct 2010
Posts: 1352
Location: Netherlands

PostPosted: Tue May 21, 2013 10:25 am Reply with quote
I wanted to resubscribe a few days ago (on the 18th) and did it by using PayPal without a creditcard. I understood that it's going to take a few days until ANN receives the money and I have no problem waiting patiently Wink, but when I wanted to complete the transaction and PayPal wanted to redirect me to the ANN page, the page I got said there was some error and that a message had been sent to the Administrator (if I recall correctly). The transaction is already visible on my bankaccount and Paypal says it'll take a few days, so... I just wanted to know if nothing went wrong, if you've gotten the request and that my money won't vanish into thin air Very Happy (because of the error I received).
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Dan42
Chief Encyclopedist


Joined: 02 Jan 2002
Posts: 3333
Location: Montreal

PostPosted: Tue May 21, 2013 9:58 pm Reply with quote
Hey there.

Sorry for the confusion; it looks like Paypal changed something in the data they send, triggering an error on our landing page.

But despite that error the payment went through on May 18 and your subscription was extended. You can see when your subscription expires at the bottom of your subscription settings
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A Mystery
Get off my lawn!Get off my lawn!


Joined: 10 Oct 2010
Posts: 1352
Location: Netherlands

PostPosted: Wed May 22, 2013 9:58 am Reply with quote
Thanks for the answer. The subscription hasn't been extended yet, but I think that's because the money transaction takes longer when you do it without a creditcard. Paypal says it will be completed somewhere between May 24-27.
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