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New RightStufAnime.com

I wish it would say when sales end again, it seems like that suddenly stopped more recently. But it's handy for me to know if I can either wait for more weekly specials to come up, or wait until I see what my comic shop has, etc.

Agreed, I don't see the loss of end dates on the sales as a positive. I don't know why it started, but I hope it won't become a regular thing.

Hmmm, "Add to wishlist" button seems to be broken at the moment after the latest layout update, at least on Firefox.

If I click on it it seems to take me to an empty checkout page.

Covnam wrote:

Agreed, I don't see the loss of end dates on the sales as a positive. I don't know why it started, but I hope it won't become a regular thing.

Agreed. It's terrible when it doesn't say when it'll end.

I wish it would say when sales end again, it seems like that suddenly stopped more recently. But it's handy for me to know if I can either wait for more weekly specials to come up, or wait until I see what my comic shop has, etc.

What is going with Rightstuf these days? During their recent Section 23 sale I made a four BD order which became a three BD order after My Love Story was cancelled... yet the total stayed about the same. Even my order page doesn't reflect the price I agreed upon, 35% rather than 40% off, and even that has 6 dollars added per BD just to bring the new total closer to my previous order total.

The invoice with the BDs doesn't have prices and if I didn't check my credit card bill carefully, I never would have noticed because my order page is still trying to claim everything is how I ordered it until I add everything up.

Still waiting to hear back from them. Definitely not the site it used to be.

What is going with Rightstuf these days? During their recent Section 23 sale I made a four BD order which became a three BD order after My Love Story was cancelled... yet the total stayed about the same. Even my order page doesn't reflect the price I agreed upon, 35% rather than 40% off, and even that has 6 dollars added per BD just to bring the new total closer to my previous order total.

The invoice with the BDs doesn't have prices and if I didn't check my credit card bill carefully, I never would have noticed because my order page is still trying to claim everything is how I ordered it until I add everything up.

Still waiting to hear back from them. Definitely not the site it used to be.

Animegomaniac wrote:

What is going with Rightstuf these days? During their recent Section 23 sale I made a four BD order which became a three BD order after My Love Story was cancelled... yet the total stayed about the same. Even my order page doesn't reflect the price I agreed upon, 35% rather than 40% off, and even that has 6 dollars added per BD just to bring the new total closer to my previous order total. The invoice with the BDs doesn't have prices and if I didn't check my credit card bill carefully, I never would have noticed because my order page is still trying to claim everything is how I ordered it until I add everything up. Still waiting to hear back from them. Definitely not the site it used to be.

This is quite odd. S23 did cancel this SKU, but it should have simply deducted that item from the order. Looks like someone is alreadyon this for you, but if you have continued problems, feel free to contact me.

Thanks for contacting us. The reason you did not receive a discount for those items is because they are all listed as 'Not Eligible for Promotional Discounts.' That means they were not able to benefit from the sale. Sorry for the confusion, let me know if there's anything else I can do to help you.

Quote:

Thanks for contacting us. The reason you did not receive a discount for those items is because they are all listed as 'Not Eligible for Promotional Discounts.' That means they were not able to benefit from the sale. Sorry for the confusion, let me know if there's anything else I can do to help you.

I removed the names, the rest was as sent. The only option I have from the case is to close it so replying doesn't do much to help me. This doesn't explain the 35% discount in place of the 40% or the 5 dollars surcharge on each title. Example from my order page:

Cross Ange Rondo of Angel and Dragon Collection 2 Blu-ray

Retail Price: $69.98
Non-Member Price: $45.49
Member Price: $41.99
Your Membership saves you an additional: $3.50
SKU: 814131014894
Quantity: 1
Total Amount: $47.24

Page also lists economy shipping and the applied S23 promo code.

I think this reply says I never should have gotten any discount, the S23 one or the Got Anime one. Complete ignores the problem with the total.

You say that maybe you weren't supposed to get the GA discount, but on the current page it shows member discount $41.99 so you are supposed to get that. As far as the S23 sale check the email that they sent you with the original charge. If it lists that you got the S23 discount, then its highly likely that the rep just looked at the current page saw no promo code allowed at this time and that's what they are going on (it might have allowed it when it was during the sale). I had a similar issue in the past and had to explain to the rep that their math was wrong and they had left off a discount (the sale had been over by the time I talked to the rep and they weren't factoring that in). Once they realized this they were able to fix it.

I've had issues with the new site. I'm going to be contacting them again because something that I cancelled months ago is showing up as pre-ordered on my account (even though its been in-stock for months) and shows already purchased on the item page. So my first instinct is to say its not you.

After looking through some items, I've learned that the 47.24 total is the regular GA discount applied to the usual 25% offer for a 69.98 base. And the 35% shown on my order page is the new deal for preorders/new items...

So does that mean the items were not meant to be part of the sale? I don't recall any issues with my initial 4 BD total, otherwise I would have cancelled the order.
But that still doesn't explain why I got charged at 25% for the two items I received and will be charged 47.24 for the one coming out next month.

Is that a policy change now, that preorders will no longer be eligible for sale but they'll have a higher normal discount? And my changed order just happened to be caught in the middle?

If you'd like we can issue a gift certificate to cover the difference from the promo code. This would be sent as a code via email and is valid on any order. Let me know if this would work for you and I will get it set up.