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NIS America 2013 Solicitations

GDFan wrote:

The one and only order I made with them arrived damaged, or at least one of the two items in that order did. Their customer service seemed fairly responsive, although somewhat different than what I'm accustomed to. They had me take pictures of the damage and send them in to them. Only then did they replace the damaged artbox. I suppose that was better than having to go through the typical return/exchange process. I'm fairly certain I'm never going to order anything directly through them again. They don't seem to understand how to package items to prevent damage during shipping. But, like I said, their customer service was more than adequate. I'm really surprised you haven't received a reply yet.

That's funny because they didn't make me take pictures of the crunched corner of the damaged artbox I had received-they didn't even want the damaged one back.

Dear Valued Customers,

Thank you to all of our fans who purchased the Premium Edition of Daily Lives of High School Boys. We greatly appreciate your support.


It has come to our attention that the first volume Blu-ray disc for Daily Lives of High School Boys has a visual artifact in Episode 8. We truly apologize for this. If you have received the inital batch of this series, we will be sure to ship out your replacement disc starting in November 2013 when the discs will be ready.

To determine if you have the first batch of the defective Blu-ray disc or a later corrected version, please see the diagram below.

*** If you have purchased this series from our NISA Online Store, you will NOT need to fill out this form as you will automatically receive your replacement Blu-ray disc as soon as they are available, without further action. ***

Thank you all again for your continued support!

Best regards,

NIS America, Inc.

Forgive me if I'm speaking out of term here, but... Is this really necessary?

Just how bad is the artifacting on that episode? Is it something really bad and noticeable that effects the entire episode? Or is it just something that pops up for a split second then goes away? Because if it's the latter, then I think NIS is going a tiny bit overboard doing a full disc replacement.

It seems that more and more, NIS is having to replace pretty much everything they put out. They've had issues with their products since they first started. Their customer service is good, yes, but they have some of the absolute worst quality control in the business. Methinks they'd make a lot more money if they weren't constantly spending it all to fix their mistakes.

The last NISA release to have a defect was House of Five Leaves, which was released in March 2012, so no, they aren't replacing everything they put out.

all the american anime companies have terrible QC

Quote:

The last NISA release to have a defect was House of Five Leaves, which was released in March 2012, so no, they aren't replacing everything they put out.

a guy in this very thread on the previous page received a box for princess and the pilot and it didn't even have a video disc in it!

I'm pretty sure some people had problems with pyschoelectric girl having missing booklet pages.

this may be the 2nd DISC recall but wtihout a doubt, all the american anime companies have terrible QC.

I don't really understand that, it's like no one who works at the anime companies actually watch the anime. It is more likely that they are overworked and underpaid, I can understand that.

If you want poor quality control, you need to look at Sentai. They have several defective releases, and continue to release defective releases despite them saying multiple times that they are going to improve their processes. Out of these many, many defective releases, Sentai has only fixed three of them: Kids on the Slope, Tari Tari, and Medaka Box. I find this treatment of their products and consumers quite insulting and disrespectful.

I didn't hear anything about a corrected release of Tari Tari. Was it recalled or is there a replacement program? I would very much like to get a disc without that subtitle issue.