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Update: What's Going On with Anime News Network?

Twitter's poor customer service is one of the reasons people are leaving it in droves.

You've described how a "forgot password" process usually works. If you had to provide the password you've forgotten to change the password you've forgotten...

So the hacker took my original account and got it suspended by tweeting a bunch of violent threats. They did the same thing with @anime, but that case was viewed as a corporate incident, not a personal one.

I was actually in the middle of typing a huge post about my top 10 anime from each decade

Just took a look at the original article, it appears that someone may have gotten a bit happy with the "Search & Replace" function all the references to animenewsnetwork.
com in the original article now refer to the .cc address.

Hmmm, it's not S&R but something active. It changed my post on the fly. Wheee!

But should it actually show my profile? Most services like that will just have fields to enter in the new details and wouldn't give options for linking social media accounts.

I should avoid posting late at night, as I didn't mention the important part. On the password reset screen, has options to link social media accounts. If I had any linked to my ANN profile, would they be listed?

Would find it strange that doing a password reset could expose details to social media accounts. That shouldn't be on a password reset page IMO. And, sure, they could look through the profile after resetting the password...but why just give up that info upfront?

You cannot access Account Settings without manually authenticating ("You were automatically logged in using the "remember me" feature. In order to access this page you must first re-authentify.") and the point of the password reset email is to authenticate you. This does naturally expose a loophole, which is how the ANN Twitter accounts were compromised, but there has to be a balance somewhere between security and usability.

Honestly it's fine, we just want to get back to work. A fresh start on Twitter is not the worst thing for me. :)

But now, the question is, will you stop posting embarrassing things?

Ah so that's what happened. I wondered what was going on. Sorry to hear some losers have nothing better to do than hack a site that simply brings lovers of anime, manga and games something fun to enjoy daily.

Whether or not this hack was personal, it is definitely methodical. Attacking this site is a crappy way to motivate some kind of gain, whether it is personal or just malicious. The fans are still here though.

I love you guys and use your encyclopedia every day, every week when I check my favorite columns like Shelf Life and The List, and every review I read for new series and new releases in anime and manga. Keep up the hard work and fighting the good fight. You guys are a huge staple in the anime and entertainment community for quality and accessibility, and you have our, and my, support.

Sadness for all of those horrible commas.