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aaa1e2r3



Joined: 16 Apr 2017
Posts: 47
PostPosted: Wed May 30, 2018 8:41 pm Reply with quote
When I clicked on the review for both Tokyo Ghoul and Lupin III, both links redirect me to a blank screen saying "Oops Sorry, there has been an internal error". Anyone know what's going on?
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Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9478
Location: Do not message me for support.
PostPosted: Thu May 31, 2018 11:11 am Reply with quote
Links ? There's more than one kind of review of those shows.
Also, what server are you on? You can see it on the bottom of the page, like this:

All material Copyright © 1998-2018 Anime News Network. All rights reserved.
served by daru-chan
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aaa1e2r3



Joined: 16 Apr 2017
Posts: 47
PostPosted: Thu May 31, 2018 11:35 am Reply with quote
I'm referring to the most recent episode reviews for those shows, Episode 9 at the time of writing this.

animenewsnetwork.com/review/tokyo-ghoul-re/episode-9/.132231
animenewsnetwork.com/review/lupin-the-third-part-5/episode-9/.132201

clicking on some other articles, I'm finding that the same error page is coming up when I click on those links as well

I seem to be on the Moeka-chan Server
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mgosdin



Joined: 17 Jul 2011
Posts: 1265
Location: Kissimmee, Florida, USA
PostPosted: Thu May 31, 2018 1:07 pm Reply with quote
This has been happening off & on for the past week. I can open the ANN main page, www.animenewsnetwork.com/, in Pale Moon 27.9.2 without issue. But no links from there to articles or the forum work. I had to back my way into the forum to be able to post this.

Example - the spring manga guide, animenewsnetwork.com/feature/2018-05-28/the-spring-2018-manga-guide/.132117, gets this error :


Code:
oops
Sorry, there has been an internal error.



The browser user agent id string is :

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.9) Gecko/20100101 Goanna/3.4 Firefox/52.9 PaleMoon/27.9.2

ANN's server string is :

All material Copyright © 1998-2018 Anime News Network. All rights reserved.
served by moeka-chan

I'm located in Kissimmee, Florida on Spectrum ( former Brighthouse ) cable.

Any help would be appreciated.

Mark Gosdin
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mgosdin



Joined: 17 Jul 2011
Posts: 1265
Location: Kissimmee, Florida, USA
PostPosted: Fri Jun 01, 2018 5:52 am Reply with quote
June 1st, still getting the "Ooops" error.

Best guess, moeka-chan is broken.

Mark Gosdin
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mgosdin



Joined: 17 Jul 2011
Posts: 1265
Location: Kissimmee, Florida, USA
PostPosted: Sat Jun 02, 2018 2:52 pm Reply with quote
It's Saturday June 2nd and I have time to tinker with this problem on my end.

What I found was that if I installed a "User Agent Control" extension into Pale Moon I can then change the UA displayed to ANN's moeka-chan to the one for Firefox and all is well. If I connect to a different ANN server, which happens at random, then I don't have to change the UA. So maybe moeka-chan need work on her UA sniffing logic.

In any case this can be fixed if you can change your User Agent ID to one that passes the server's sniffing logic.

Mark Gosdin
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aaa1e2r3



Joined: 16 Apr 2017
Posts: 47
PostPosted: Mon Jun 04, 2018 1:58 am Reply with quote
Would this work on Chrome?
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aaa1e2r3



Joined: 16 Apr 2017
Posts: 47
PostPosted: Mon Jun 04, 2018 1:02 pm Reply with quote
I seem to be having the same issue with the Kurisu-chan server
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Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9478
Location: Do not message me for support.
PostPosted: Mon Jun 04, 2018 3:02 pm Reply with quote
aaa1e2r3 wrote:
Would this work on Chrome?

Since mgosdin's research suggests this is a UA issue, can you tell me what browser you are using, including the version # ?

I'm not experiencing any of these problems with Chrome. But the site also works fine for me using Pale Moon 27.9.2 x64

This issue is serious enough that if it affected a major browser, I'm sure we'd get a lot more reports about it.

Can you both list your extensions to see if you have any in common that might be causing this ?

aaa1e2r3 wrote:
I seem to be having the same issue with the Kurisu-chan server


Thanks. This rules out any problems specific to one server.
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aaa1e2r3



Joined: 16 Apr 2017
Posts: 47
PostPosted: Mon Jun 04, 2018 3:51 pm Reply with quote
I'm using Google Chrome, version 66.0.3359.181, based on the number I'm getting from my control panel

Where would I get the extension?
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Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9478
Location: Do not message me for support.
PostPosted: Tue Jun 05, 2018 4:33 pm Reply with quote
aaa1e2r3 wrote:
Where would I get the extension?


Type chrome://extensions/ into your address bar (Chrome probably won't let you follow the link).

You're having this problem all the time, or only sometimes ?

Can you try clearing cookies & cache ?
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aaa1e2r3



Joined: 16 Apr 2017
Posts: 47
PostPosted: Tue Jun 05, 2018 5:49 pm Reply with quote
It seems to be working now after clearing out the cache. Thanks for the help
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Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9478
Location: Do not message me for support.
PostPosted: Wed Jun 06, 2018 3:58 pm Reply with quote
aaa1e2r3 wrote:
It seems to be working now after clearing out the cache. Thanks for the help
Sorry I didn't think of it earlier.
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