Forum - View topicIssues on ipad
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SonicFanA
 Posts: 159 |
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When I click on a article my ipad immediately crashes. I think it is because of the ads because it does not crash until the ad loads. When I go to the front page of ANN it does not crash. This started happening on Monday.
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hugonun
Posts: 19 Location: Luxembourg |
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Not an Apple user, but I read that clearing browser history, cookies and cache fixes that issue sometimes. Make sure you also close the Safari app and restart your iPad.
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SonicFanA
Posts: 159 |
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I did try clearing and restarting but it still crashes. I believe it has something to do with the ad for Fireworks.
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SonicFanA
Posts: 159 |
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Everything seems okay now. I guess it was not the ad for Fireworks that caused my ipad to crash but the other ads box that show multiple advertisements.
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SonicFanA
Posts: 159 |
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I am so sorry to bug you but it is doing it again. I can definitely say the cause is the multi ad box. It was gone for a few days and everything was fine but when it came back my iPad started crashing again.
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hugonun
Posts: 19 Location: Luxembourg |
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The only possible workaround I can think of is installing an adblocker on Safari and see if that fixes it.
If it works, you can keep using it when the browser keeps crashing. Alternatively, you can pay $12/year to support ANN and have an ad-free experince. If it doesn't fix the crash issue, it might be something else other than the ads. Thing is, this is actually a Safari browser issue, and debugging the part of the code that makes it crash is difficult (requires the iPad to be connected on a PC/Mac, software needs to be installed, requires reading long files of text etc). |
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Tempest
 I Run this place.ANN Publisher  Posts: 10420 Location: Do not message me for support. |
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Hi SonicFanA,
This only happens when you click on an article to read? Not the front page ? |
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SonicFanA
Posts: 159 |
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Yes that is correct. I believe it is because that ad box does not appear on the front page.
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Tempest
I Run this place. ANN Publisher Posts: 10420 Location: Do not message me for support. |
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Really sorry for the slow reply.
What do you mean by "multi-ad box" ? |
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SonicFanA
Posts: 159 |
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The ad box with the paid ads. I just call it multi ad box because it shows different advertisements. Sorry about that.
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Tempest
I Run this place. ANN Publisher Posts: 10420 Location: Do not message me for support. |
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You mean the side-bar, and the medium rectangle ad at the very top of it ? Those ads do appear on the front page, almost identical. So I doubt the issue is actually that.
But let me check with Dan, there might be another cause that I'm thinking of... |
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Tempest
I Run this place. ANN Publisher Posts: 10420 Location: Do not message me for support. |
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Hi,
We're pretty certain we know the problem. Can you go to this page and confirm that your iPad crashes: animenewsnetwork.com/daily-briefs/2018-12-04/sentai-filmworks-announces-english-dub-for-to-love-ru-anime/.140319?now_testing_ads=kiosked (Does it crash every time? What iPad, version of IOS and browser version are you using?) Now go to this page and confirm that the page is no longer crashing your ipad: animenewsnetwork.com/daily-briefs/2018-12-04/sentai-filmworks-announces-english-dub-for-to-love-ru-anime/.140319?now_testing_ads=rect |
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SonicFanA
Posts: 159 |
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Sorry for the late reply.
For the first link yes it does crash every time. For the second link it does not crash. |
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Tempest
I Run this place. ANN Publisher Posts: 10420 Location: Do not message me for support. |
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Can you give me the version # (iOS, iPad and Browser) so we can report the problem to the network responsible for the problem ?
Chris |
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SonicFanA
Posts: 159 |
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I did find what I think is the version number which is 6.0.1
Looking at it now I am clearly using an old version. I got my iPad used from my mom a couple of years ago. Unfortunately as a result I can no longer install updates. I think that might really be my problem. I am really sorry. I feel like I have been wasting your time. |
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