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INTEREST: Director Yamakan's Official LINE Blog Goes Offline




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tygerchickchibi



Joined: 29 Sep 2006
Posts: 1237
PostPosted: Fri Apr 26, 2019 2:11 pm Reply with quote
What in the literal hell

He sounds like an angry customer calling in demanding to speak to the head of a company but he just wants to be heard, but doesn't really have a plan of action here. He ain't gonna get his blog back for sure, lol.
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KupoChris



Joined: 10 Mar 2018
Posts: 10
PostPosted: Fri Apr 26, 2019 2:14 pm Reply with quote
Yamakan proving once again that he is a grade A asshole
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kinghumanity



Joined: 03 Nov 2014
Posts: 304
PostPosted: Fri Apr 26, 2019 3:37 pm Reply with quote
Hmm I wonder why Kyoto Animation abruptly fired this guy.
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#854626



Joined: 04 Apr 2016
Posts: 157
PostPosted: Fri Apr 26, 2019 3:50 pm Reply with quote
Man the anime industry is just one big mess I do think the industry sucks but not for the reasons this guy goes on about and it sounds Like theres alot of nutcases like this guy working in the industry to. They just probably arent as vocal or they'd be as hated as this guy.
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relentlessflame



Joined: 14 Dec 2004
Posts: 186
PostPosted: Fri Apr 26, 2019 4:58 pm Reply with quote
kinghumanity wrote:
Hmm I wonder why Kyoto Animation abruptly fired this guy.


Every day that passes, their assessment that he wasn't cut out to be a director proves more and more correct. This man is not well, and being a good leader is about more than just having vision/passion/drive. If he had more/any empathy, he'd realize that posting a video of him berating a customer service employee only makes himself look bad, but everyone's the hero of their own life story.

I did also appreciate the article's deliberate irony of him berating otaku and not acknowledging them as customers when his own behavior as a customer is worse than what they are typically stereotyped for. I'm pretty sure his "valiant" fight against the entire planet is not going to end well for him.
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Tenebrae



Joined: 26 Apr 2008
Posts: 399
PostPosted: Fri Apr 26, 2019 7:28 pm Reply with quote
Wow, sound like he'd need to take some time off everything and saving anime, before he pops a vein and gets cerebral hemorrhage or something.
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roxybudgy



Joined: 10 Sep 2004
Posts: 115
Location: Western Australia
PostPosted: Fri Apr 26, 2019 7:32 pm Reply with quote
Ugh, as someone who works in the complaints department for a subcontractor to a mobile and Internet service provider, these "I want to speak to your manager!!!" types are the worst.

I have the ability to resolve most billing related complaints, and if I can't fix an issue, it's because:
a) it's a technical support issue (not a billing issue) and I need to transfer you to another department who can help because I do not have access to the same systems or have the training required to diagnose and resolve technical issues. If it's something simple like how to turn off the call history syncing on iPhones, I'll Google it and help the customer.
b) the solution you want is beyond my authority delegation and I need to escalate the issue to a department that has the required authority delegation (which is not my manager).
c) the solution you want is completely unreasonable and/or impossible and even if you sue the company you're not going to get what you want.

A common misconception people have is that my supervisor/manager/company director can magically do the thing they want after I've said "No, we can't do that" and demand to be put through to someone higher up. I have the required systems access, training and knowledge to resolve complaints, which the levels of management above me in the company hierarchy don't necessarily have. By demanding to speak to my manager, you are just wasting your own time trying to talk to someone who has less ability to fix your issue than I.

I am allowed to hang up on stubborn customers who refuse to listen. I have near infinite patience, so I've never had to do this before, though there was one time where I had a customer arguing and going in circles with me for 3 hours (yes, literally 3 hours) and I warned him that I will hang up if he's not willing to accept any of the options I've given. He ended up ending the call himself because he wanted to end things on his terms.

I'm not sure what this Yamakan was hoping to achieve by being an asshole to some call centre employee and posting the results online. I've had a few irate customers tell me that they're recording the conversation and it doesn't change the way I interact with the customer, nor does threatening to go to the ombudsman or lawyers change what I say or do.
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Ali07



Joined: 01 Jun 2014
Posts: 3217
Location: Victoria, Australia
PostPosted: Fri Apr 26, 2019 8:28 pm Reply with quote
Yeah, he sounds like a fun guy to be around.

Also, the last instance of Yamakan in the article is spelt incorrectly, Yakaman. Laughing
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nargun



Joined: 29 Mar 2006
Posts: 704
PostPosted: Fri Apr 26, 2019 10:29 pm Reply with quote
Is he still a director? I swear I'd heard he'd graduated, akb48 style.

If he isn't working at lawson's or what-have-you his financial situation would be pretty grim by now.
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zrnzle500
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Joined: 04 Oct 2014
Posts: 3476
PostPosted: Fri Apr 26, 2019 11:30 pm Reply with quote
nargun wrote:
Is he still a director? I swear I'd heard he'd graduated, akb48 style.

If he isn't working at lawson's or what-have-you his financial situation would be pretty grim by now.


No, he’s still got his Twilight movie, though one wonders who the audience would be, what with his extreme disdain for the community. But other than that, he is mostly out of the industry, because almost nobody in the industry wants to work with him.
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aiem



Joined: 02 Aug 2013
Posts: 37
PostPosted: Sat Apr 27, 2019 1:37 am Reply with quote
roxybudgy wrote:

A common misconception people have is that my supervisor/manager/company director can magically do the thing they want after I've said "No, we can't do that" and demand to be put through to someone higher up. I have the required systems access, training and knowledge to resolve complaints, which the levels of management above me in the company hierarchy don't necessarily have. By demanding to speak to my manager, you are just wasting your own time trying to talk to someone who has less ability to fix your issue than I.


That's assuming if you have proper training. As a network engineer, talking to an outsourced Tier 1 support of an ISP leads to one hell of a headache, in most cases. Those guys were thrown out to fend for themselves without any proper training. Also with the volume of calls they handle, it forms a terrible practice of giving up to early or washing their hands. Which leads me to say those magic words. But I digress. That's most lilely far from Yamakan's scenario.
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gpanthony



Joined: 18 Dec 2013
Posts: 138
PostPosted: Sat Apr 27, 2019 1:49 am Reply with quote
The worst kind of people are those who talk down to service people knowing that the service rep has to do their job and can't properly defend themselves.
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simona.com



Joined: 20 Apr 2007
Posts: 200
Location: Tokyo
PostPosted: Sat Apr 27, 2019 11:42 am Reply with quote
he needs a shrink. very badly.
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hikura



Joined: 21 Nov 2004
Posts: 381
PostPosted: Sat Apr 27, 2019 4:08 pm Reply with quote
This guy is batshit insane. He must not want to work in his chosen field. The way he acts will not get himself hired anytime soon.
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capt_bunny



Joined: 31 May 2015
Posts: 155
PostPosted: Sat Apr 27, 2019 5:34 pm Reply with quote
simona.com wrote:
he needs a shrink. very badly.


Agreed. I feel bad for how much the guy goes through some hardships but its times like these I wish he would take a good look at himself see that it might not be life rather himself.
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