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An odd Firefox compatability issue?




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Kruszer
Enjoying the time of EVEEnjoying the time of EVE


Joined: 19 Nov 2004
Posts: 7845
Location: Minnesota, USA
PostPosted: Sun May 05, 2019 2:04 pm Reply with quote
Images do not show up on the front page and links on the blue bar at the top of page, the marque is blank, and the links below that to change articles and layout do nothing.

Updating to the latest version and deleting cookies/history does nothing to solve it. This happened almost immediately after Windows Defender detected a Trojan virus and got rid of it a few days ago.

This appears to be the only website like this others are normal. Everything works as it should in other browsers like Edge.
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Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9618
Location: Do not message me for support.
PostPosted: Wed May 15, 2019 5:00 pm Reply with quote
Sorry for the slow reply. This should be okay now. Please let me know if the problem persists.
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Kruszer
Enjoying the time of EVEEnjoying the time of EVE


Joined: 19 Nov 2004
Posts: 7845
Location: Minnesota, USA
PostPosted: Mon May 20, 2019 6:37 pm Reply with quote
I deleted all my cookies and history from Firefox again and just tried to load the page. It still looks like this to me:



and the links on blue bar and the line of links below it still don't work. In order to log back in I had to click on one of the headlines, go to a talkback topic, and try to post something in order to get an accessible log in screen.

and for contrast, this is how it displays to me in Edge where it's fully functional:
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Dan42
Chief Encyclopedist


Joined: 02 Jan 2002
Posts: 3624
Location: Montreal
PostPosted: Tue May 21, 2019 9:54 am Reply with quote
If the menu doesn't work and the images don't load, that means all javascript on the page is broken. Maybe a network error corrupted the main ANN js file. Things you can try:
- History > Clear Recent History > check "cache" only, and "Clear Now"
- reload the page using Shift+Ctrl+R
- go to cdn.animenewsnetwork.com/assets/d9a5611df7909400a345f05ec5008967260490c8.js and reload with Shift+Ctrl+R
- open the home page in "new private window"
- Help > Restart with Add-ons disabled
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Kruszer
Enjoying the time of EVEEnjoying the time of EVE


Joined: 19 Nov 2004
Posts: 7845
Location: Minnesota, USA
PostPosted: Sat May 25, 2019 11:35 pm Reply with quote
Okay, issue solved. I appreciate all the help.

It was achieved through a complete uninstall and deletion of everything related to Mozilla then reinstalling it (instead of just upgrading it which didn't work).
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