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Anime Expo 2008 - Keynote Address: The Future of the SPJA




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garry
Former ANN Editor


Joined: 12 Jan 2002
Posts: 120
PostPosted: Mon Jul 07, 2008 2:18 am Reply with quote
Quote:
After last year's convention, which attracted over 44,000 attendees but was plagued with schedule delays and hours-long lines, the SPJA instituted a professional training program for the convention's managers and its own board of directors.


This is heartening. When customers are dissatisfied with your service, you don't ask them to cut you a break, you don't make excuses and you certainly don't melt down online. You train your people.

Training and keynotes? The anime con might just have grown up.
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