Forum - View topicNIS America 2013 Solicitations
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Shiroi Hane
Encyclopedia Editor
 Posts: 7580 Location: Wales |
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They did recently find a stash of 'lost' nondescript boxes containing goodness knows what, but I got the impression they'd been lost for a while. |
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Anime_Otaku35
 Posts: 74 Location: USA |
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@Shiroi Hane
Those were actually filled with Tokyopop manga. They started listing them last week. |
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WTK
Posts: 4066 |
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via NIS America Online Store (YURUYURI Season 1 Blu-ray Premium Bonus Set)
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WTK
Posts: 4066 |
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via NIS America Online Store (BRAVE 10 Complete Series Blu-ray Premium Bonus Set)
• Exclusive Bonus Item (while supplies last!) - Warrior Fan Click here to view bonus item 
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potatochobit
 Posts: 1373 Location: TEXAS |
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here is the back of nichibros
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Kruszer
 Posts: 7985 Location: Minnesota, USA |
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Well I had a coupon for NIS's store so I decided to use it on The Princess and the Pilot. However what I got was some kind of factory mess up where the box was packaged and sealed without the movie inside so all I got was the artbook and a Styrofoam spacer.
How is their customer service by the way? I'm hoping they'll just send me the thinpack case with the movie rather than me having to return it. Last edited by Kruszer on Fri Aug 16, 2013 10:58 am; edited 1 time in total |
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zrdb
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Damn good-I received a set where one of the corners of the artbox was crushed so they sent me a new one along with another artbook.
Last edited by zrdb on Mon Aug 19, 2013 8:28 pm; edited 1 time in total |
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Judge Of Toyama
 Posts: 120 |
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They usually reply to emails pretty quick but I've had some trouble trying to get them to respond to mine all this week. I used a gift certificate code on an order for Daily Lives of High School Boys and they didn't apply it when they charged me.
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Kruszer
Posts: 7985 Location: Minnesota, USA |
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Yeah, I tried contacting them about the issue, but it's been a week and all I got was the auto-response and no follow up, so I tried again today. Hopefully it works, I'm getting kinda pissed.
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GDFan
 Posts: 254 Location: North of Boston |
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The one and only order I made with them arrived damaged, or at least one of the two items in that order did. Their customer service seemed fairly responsive, although somewhat different than what I'm accustomed to. They had me take pictures of the damage and send them in to them. Only then did they replace the damaged artbox. I suppose that was better than having to go through the typical return/exchange process.
I'm fairly certain I'm never going to order anything directly through them again. They don't seem to understand how to package items to prevent damage during shipping. But, like I said, their customer service was more than adequate. I'm really surprised you haven't received a reply yet. |
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Ortensia1980
 Posts: 803 Location: some town near Amsterdam |
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I emailed them last week after I noticed that Ground Control to Psychoelectric Girl's artbook was missing a couple of pages. They haven't gotten back to me about that so far, not even an auto-response. Really wondering if they'll even do anything about it to begin with to be honest.
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WTK
Posts: 4066 |
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@ Judge Of Toyama, Kruszer, and Ortensia1980:
I checked with NISA and thought to relay the message here. They are really backed up with 4 pre-order titles from their online store. They are working to get to respective customer emails (if you haven't receive the responses already). So they are definitely aware of the situation and apologizes for the late responses. |
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zrdb
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That's funny because they didn't make me take pictures of the crunched corner of the damaged artbox I had received-they didn't even want the damaged one back. |
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Kruszer
Posts: 7985 Location: Minnesota, USA |
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Well, it looks like the replacement is on it's way to me now, finally.
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Ortensia1980
Posts: 803 Location: some town near Amsterdam |
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Just got an email this morning that a replacement is on the way for me as well. The woman from customer service that I was emailing back and forth with was very understanding and absolutely lovely.
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