News
Manga Responds about Evangelion DVD

posted on 2002-10-16 20:52 EDT
Manga Entertainment has sent out an e-mail regarding the reports of defective End of Evangelion DVDs.

Keith Burgess of Manga Entertainment has sent out an E-mail to people who have complained about defective End of Evangelion DVDs.

Anime News Network hopes to clarify a few issues regarding the e-mail with Manga tomorrow. In the meantime, here's the e-mail: (thank you to 8th Guy for sending this to us)

October 14, 2002

Dear Manga customers,

Over the past 2 weeks we have received some e-mails in regard to our latest
DVD release, NEON GENESIS EVANGELION "The End of Evangelion." There have
been isolated reports of the disc not performing well on certain DVD
players. We have spent a great deal of time investigating these reported
technical issues with some of the country's leading DVD authoring,
replication and QC facilities.

As a standard procedure with all Manga DVDs, the NEON GENESIS EVANGELION
"The End of Evangelion" DVD was tested on over 50 different brand DVD
players at a leading professional DVD lab and passed all performance and
functionality tests before it was released. Through our new research we have
found that the product for sale in the marketplace meets all performance,
quality and playback standards.

If you have experienced difficulties playing your disc, we recommend the
following:

1.If you have purchased a possible problematic disc, please return it to
your store for an exchange. It is highly likely that the replacement disc
will perform correctly.

2.If this procedure does not work for you, please send us your disc
including the packaging to:

Manga Entertainment
Evangelion DVD
P.O. Box 482
Lincolnshire, Il 60069-0482

After our manufacturer tests and confirms your returned disc to be
problematic, we will send you a replacement disc (allow 2 weeks delivery.)
If your returned disc tests not to be problematic, it will be returned to
you as is.

In recognition of any confirmed problematic DVD and to cover the
inconvenience of shipping costs and delay to you, we will also send you a
courtesy advance DVD of our upcoming November release Virus, from acclaimed
anime director Masami Obari (Fatal Fury: The Motion Picture). This offer is
valid only through November 26, 2002.

We have also been receiving many e-mails in appreciation of the excellent
quality and production of the NEON GENESIS EVANGELION DVDs and we thank you
for your feedback and support.

Isolated DVD performance and functionality issues are industry wide due to
the nature of DVD technology, players and replication. Manga Entertainment
takes pride and has given every effort to bring you the highest quality DVD
productions on both of our NEON GENESIS EVANGELION DVD releases.

Thank you,

Manga Entertainment

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