Bandai Entertainment Inc. Announces Duplication Error on Some Titles; Units Being Recalled, Exchange Program Being Instituted
January 9, 2008 (Cypress, CA) – Bandai Entertainment Inc. announced today that a number of its January titles were defective as a result of a duplicator's error which created playability issues on some DVD consoles and personal computers. The titles in question are: Gundam Seed Destiny Vol. 12 regular and special editions, Eureka Seven Vol. 11, Flag Vol. 2, and My Otome Vol. 4.
Bandai Entertainment Inc. would like to apologize to its customer base – despite the approval of perfect check discs, the error was made at the manufacturing level and product shipped to stores before the error was discovered.
As a result, the titles are being recalled from stores to be replenished with newly replicated DVDs and an exchange program has been instituted for customers who are experiencing difficulties with items already purchased.
A special link on the www.bandai-ent.com site will be active beginning 1/17/08. Customers who purchased the above mentioned titles and are experiencing difficulties should click on the link and follow instructions for the replacement program. This link is only for replacement discs of the above listed titles.
About Bandai Entertainment Inc. Bandai Entertainment Inc. is a subsidiary of Namco Bandai Holdings (USA) Inc. and the premier distributor of Japanese animation on DVD and programming for television broadcast in North America. Titles include The Melancholy of Haruhi Suzumiya, Cowboy Bebop, Outlaw Star, Escaflowne, Ghost in the Shell: Stand Alone Complex, Gundam Seed Destiny, My Hime, and many more.