Forum - View topicSubscription Renewal Issue
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geishageek
 Posts: 571 Location: Pleasant Valley, NY |
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I noticed yesterday that my subscription was due in 2 days, so I paid it through Paypal. When Paypal redirected me back to ANN, I received an error message that the system was unable to process my subscription and that an email would be sent to webmaster. Not sure what happened but I want to make sure I keep my subscriber status since I did Paypal it yesterday. Thanks!
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st_owly
 Posts: 5234 Location: Edinburgh, Scotland |
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I also got the same error message. But I got a receipt from Paypal confirming the payment.
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geishageek
Posts: 571 Location: Pleasant Valley, NY |
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Thankfully I didn't delete mine and have that as well. Must be something going on from the backside of things. Hopefully it is resolved soon as I expire tomorrow.
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Alan45
 Village Elder Posts: 9841 Location: Virginia |
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Did you check to see if your expiry date had been updated?
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st_owly
Posts: 5234 Location: Edinburgh, Scotland |
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Mine hasn't changed.
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geishageek
Posts: 571 Location: Pleasant Valley, NY |
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I still have the two yellow !! next to My ANN and get: Your current subscription will expire in 1 day, 8 hours. If you re-subscribe now, the subscription will be added on top of your remaining time.
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Alan45
Village Elder Posts: 9841 Location: Virginia |
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Well, at least they have gone back to giving a warning. For a while there was no notice. I've got about six weeks left on mine so let me know how it works out.
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Blood-
Bargain Hunter Posts: 23771 |
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I'm having sort of the same issue as geishageek with one difference: I can see on the site itself that my subscription renewal did go through (I re-upped for a year). I still see the double yellow exclamation points warning me my subscription is expiring soon and I see a band of ads near the bottom of the page. So far those are the only signs of abnormality I have noticed. The ads aren't a huge deal but part of the benefit of being a subscriber is that you're not supposed to see them at all.
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Tempest
 I Run this place.ANN Publisher  Posts: 10420 Location: Do not message me for support. |
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I've brought this to Dan's attention.
-t |
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Dan42
Chief Encyclopedist
 Posts: 3782 Location: Montreal |
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Having a bit of trouble figuring out what's wrong with Paypal.
geishageek, I extended your subscription by a few days until I can get this fixed. |
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Alan45
Village Elder Posts: 9841 Location: Virginia |
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@Blood-
Are the ads you see at the bottom of the page Tokyo Otaku Mode? I'm seeing them too though my subscription is still ongoing and I have that turned off. It is all figures so it is not a real problem but it does seem funny to see it. I think I'm getting used to it as it is anime related and not intrusive like other ad streams. If it goes away I'll probably turn it back on. |
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getchman
Space Cowboy Posts: 9120 Location: Bedford, NH |
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same issue. got an error message on the site and an email from paypal confirming payment
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nobahn
 Subscriber Posts: 5120 |
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FWIW, I'm seeing them too. |
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Tempest
I Run this place. ANN Publisher Posts: 10420 Location: Do not message me for support. |
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Since this is taking a while, anyone who is having this problem, please forward your receipt from Paypal to acct [at] anime...com and I'll manually extend your subscription.
Please include your ANN account name. -t |
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geishageek
Posts: 571 Location: Pleasant Valley, NY |
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Just sen my email! thanks!
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