Forum - View topic
Issues on ipad


Goto page 1, 2  Next

Anime News Network Forum Index -> Site-related -> Bugs & Technical Questions
View previous topic :: View next topic  
Author Message
SonicFanA



Joined: 12 Jul 2017
Posts: 138
PostPosted: Tue Nov 06, 2018 11:32 am Reply with quote
When I click on a article my ipad immediately crashes. I think it is because of the ads because it does not crash until the ad loads. When I go to the front page of ANN it does not crash. This started happening on Monday.
Back to top
View user's profile Send private message
hugonun



Joined: 15 Oct 2018
Posts: 15
Location: Luxembourg
PostPosted: Wed Nov 07, 2018 3:27 pm Reply with quote
Not an Apple user, but I read that clearing browser history, cookies and cache fixes that issue sometimes. Make sure you also close the Safari app and restart your iPad.
Back to top
View user's profile Send private message Visit poster's website
SonicFanA



Joined: 12 Jul 2017
Posts: 138
PostPosted: Wed Nov 07, 2018 3:52 pm Reply with quote
I did try clearing and restarting but it still crashes. I believe it has something to do with the ad for Fireworks.
Back to top
View user's profile Send private message
SonicFanA



Joined: 12 Jul 2017
Posts: 138
PostPosted: Thu Nov 08, 2018 12:15 pm Reply with quote
Everything seems okay now. I guess it was not the ad for Fireworks that caused my ipad to crash but the other ads box that show multiple advertisements.
Back to top
View user's profile Send private message
SonicFanA



Joined: 12 Jul 2017
Posts: 138
PostPosted: Mon Nov 12, 2018 11:31 am Reply with quote
I am so sorry to bug you but it is doing it again. I can definitely say the cause is the multi ad box. It was gone for a few days and everything was fine but when it came back my iPad started crashing again.
Back to top
View user's profile Send private message
hugonun



Joined: 15 Oct 2018
Posts: 15
Location: Luxembourg
PostPosted: Tue Nov 13, 2018 12:07 pm Reply with quote
The only possible workaround I can think of is installing an adblocker on Safari and see if that fixes it.

If it works, you can keep using it when the browser keeps crashing. Alternatively, you can pay $12/year to support ANN and have an ad-free experince.

If it doesn't fix the crash issue, it might be something else other than the ads. Thing is, this is actually a Safari browser issue, and debugging the part of the code that makes it crash is difficult (requires the iPad to be connected on a PC/Mac, software needs to be installed, requires reading long files of text etc).
Back to top
View user's profile Send private message Visit poster's website
Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9552
Location: Do not message me for support.
PostPosted: Wed Nov 14, 2018 10:56 am Reply with quote
Hi SonicFanA,

This only happens when you click on an article to read? Not the front page ?
Back to top
View user's profile Send private message Send e-mail My Anime My Manga
SonicFanA



Joined: 12 Jul 2017
Posts: 138
PostPosted: Wed Nov 14, 2018 3:26 pm Reply with quote
Yes that is correct. I believe it is because that ad box does not appear on the front page.
Back to top
View user's profile Send private message
Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9552
Location: Do not message me for support.
PostPosted: Fri Nov 23, 2018 10:26 am Reply with quote
Really sorry for the slow reply.

What do you mean by "multi-ad box" ?
Back to top
View user's profile Send private message Send e-mail My Anime My Manga
SonicFanA



Joined: 12 Jul 2017
Posts: 138
PostPosted: Sun Nov 25, 2018 11:20 am Reply with quote
The ad box with the paid ads. I just call it multi ad box because it shows different advertisements. Sorry about that.
Back to top
View user's profile Send private message
Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9552
Location: Do not message me for support.
PostPosted: Tue Dec 04, 2018 2:50 pm Reply with quote
You mean the side-bar, and the medium rectangle ad at the very top of it ? Those ads do appear on the front page, almost identical. So I doubt the issue is actually that.

But let me check with Dan, there might be another cause that I'm thinking of...
Back to top
View user's profile Send private message Send e-mail My Anime My Manga
Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9552
Location: Do not message me for support.
PostPosted: Tue Dec 04, 2018 3:21 pm Reply with quote
Hi,

We're pretty certain we know the problem.

Can you go to this page and confirm that your iPad crashes:

animenewsnetwork.com/daily-briefs/2018-12-04/sentai-filmworks-announces-english-dub-for-to-love-ru-anime/.140319?now_testing_ads=kiosked

(Does it crash every time? What iPad, version of IOS and browser version are you using?)


Now go to this page and confirm that the page is no longer crashing your ipad:
animenewsnetwork.com/daily-briefs/2018-12-04/sentai-filmworks-announces-english-dub-for-to-love-ru-anime/.140319?now_testing_ads=rect
Back to top
View user's profile Send private message Send e-mail My Anime My Manga
SonicFanA



Joined: 12 Jul 2017
Posts: 138
PostPosted: Thu Dec 06, 2018 3:13 am Reply with quote
Sorry for the late reply.
For the first link yes it does crash every time.
For the second link it does not crash.
Back to top
View user's profile Send private message
Tempest
ANN Publisher & CEO


Joined: 29 Dec 2001
Posts: 9552
Location: Do not message me for support.
PostPosted: Fri Dec 07, 2018 1:15 pm Reply with quote
Can you give me the version # (iOS, iPad and Browser) so we can report the problem to the network responsible for the problem ?

Chris
Back to top
View user's profile Send private message Send e-mail My Anime My Manga
SonicFanA



Joined: 12 Jul 2017
Posts: 138
PostPosted: Fri Dec 07, 2018 2:31 pm Reply with quote
I did find what I think is the version number which is 6.0.1
Looking at it now I am clearly using an old version.

I got my iPad used from my mom a couple of years ago. Unfortunately as a result I can no longer install updates. I think that might really be my problem.

I am really sorry. I feel like I have been wasting your time.
Back to top
View user's profile Send private message
Display posts from previous:   
Reply to topic    Anime News Network Forum Index -> Site-related -> Bugs & Technical Questions All times are GMT - 5 Hours
Goto page 1, 2  Next
Page 1 of 2

 


Powered by phpBB © 2001, 2005 phpBB Group