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Anime Limited Cannot Guarantee Christmas Sale Orders ETA

It summarises the announement: "We can't give a guaranteed shipping date or ETA for any Christmas sale orders, and some orders are now almost certain to ship in January, but we'll continue to ship orders as quickly as we are able."

The first part of the announcement refers to the large number of recent major home releases from the company, including the Perfect Blue Deluxe Edition, Cyberpunk: Edgerunners, DEVILMAN crybaby and the non-anime Arcane: League of Legends Season 2 Collector's Edition.

According to the announcement, "over the last week or so we've shipped – and continue to ship – a large number of orders daily pertaining to these products. While we've made a lot of progress with shipping all of these titles, you can probably imagine that this has consumed a lot of our shipping capacity thus far in December..."

Anime Limited says it expects to soon be able to shift focus to the shipping of items in its recently-completed "12 Days of Christmas" sale. "This will become our core focus right through until our fulfilment house shuts down for the festive period from 5 p.m. on December 23."

However, Anime Limited adds, "We unfortunately won't be able to ensure that all orders are shipped before the Christmas postage cut-off period for domestic shipments... We understand that some of you will have placed orders as Christmas gifts for others, and that it's easier to make alternative plans with more time to consider your options... The one thing that we can say with certainty is that all orders will ship to customers, even if shipments slip into January – if you have an order with us, it will be placed and dispatched as soon as possible, without exception...

"Of course, if you need to contact us to make any changes to your order – whether it's a change of address to factor in potential later shipping, or to cancel an order – you can do so as per usual via our contact form. Please remember to include your order number on any correspondence, otherwise we won't be able to assist you..."

Anime Limited adds that it does not have the facility to combine or split orders that have already been placed, nor add items to an order that has already been placed.

Its customer service email will be responded to December 18, and then re-open on January 5 2026.

Source: AllTheAnime blog