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Contacting Geneon




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GATSU



Joined: 03 Jan 2002
Posts: 16424
PostPosted: Thu Jul 08, 2004 5:36 pm Reply with quote
Does anyone have the number for their customer service hotline? My Lupin disc is defective, and so's their ability to respond to my e-mail.
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Kazuki-san



Joined: 21 May 2004
Posts: 2251
Location: Houston, TX
PostPosted: Thu Jul 08, 2004 5:42 pm Reply with quote
I hear Geneon is famous for not wanting to be contacted. Why don't you just go exchange the defective disc for a new one at whatever store you got it from?

Geneon's Customer Service is handled by Rightstuf 1-800-338-6827.

Last edited by Kazuki-san on Thu Jul 08, 2004 5:47 pm; edited 3 times in total
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frostedsaiyan



Joined: 03 Sep 2003
Posts: 637
Location: Maryland
PostPosted: Thu Jul 08, 2004 5:44 pm Reply with quote
Kazuki-san wrote:
I hear Geneon is famous for not wanting to be contacted. Why don't you just go exchange the defective disc for a new one at whatever store you got it from?

Yea, I agree, I don't even think they have a website. Better off just exchanging it at the store, they should allow you.
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ANN_Bamboo
ANN Contributor


Joined: 05 Jan 2002
Posts: 3906
Location: CO
PostPosted: Thu Jul 08, 2004 6:15 pm Reply with quote
frostedsaiyan wrote:

Yea, I agree, I don't even think they have a website. Better off just exchanging it at the store, they should allow you.


Uhhh....
http://www.geneonanimation.com/contact.htm
That looks like a website to me.
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Kazuki-san



Joined: 21 May 2004
Posts: 2251
Location: Houston, TX
PostPosted: Thu Jul 08, 2004 6:30 pm Reply with quote
SakechanBD wrote:
frostedsaiyan wrote:

Yea, I agree, I don't even think they have a website. Better off just exchanging it at the store, they should allow you.


Uhhh....
http://www.geneonanimation.com/contact.htm
That looks like a website to me.


Yup, but like I said Rightstuf deals with their customer service. That email addy is for questions about the website.
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frostedsaiyan



Joined: 03 Sep 2003
Posts: 637
Location: Maryland
PostPosted: Thu Jul 08, 2004 6:59 pm Reply with quote
SakechanBD wrote:
frostedsaiyan wrote:

Yea, I agree, I don't even think they have a website. Better off just exchanging it at the store, they should allow you.


Uhhh....
http://www.geneonanimation.com/contact.htm
That looks like a website to me.



Oops... Embarassed So sorry, I was looking for it and I didn't find it. My mistake. Embarassed
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GATSU



Joined: 03 Jan 2002
Posts: 16424
PostPosted: Thu Jul 08, 2004 9:59 pm Reply with quote
Kazuki: Problem is I got it at AX. But thanks for the number.
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Kazuki-san



Joined: 21 May 2004
Posts: 2251
Location: Houston, TX
PostPosted: Thu Jul 08, 2004 10:19 pm Reply with quote
GATSU wrote:
Kazuki: Problem is I got it at AX. But thanks for the number.


Yup that would be a problem.
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