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NEWS: Anime Expo Attendance


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GATSU



Joined: 03 Jan 2002
Posts: 14483
PostPosted: Thu Jul 08, 2004 5:29 pm Reply with quote
Maybe they can increase the number of people handling resgistration, while they're at it!
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nagashi



Joined: 03 Mar 2004
Posts: 78
Location: michigan
PostPosted: Thu Jul 08, 2004 5:43 pm Reply with quote
hehe, that bad??

Thats quite a jump... seeing their guest list, I can believe it.

otakon is shooting for that kind of attendance this year, but thats quite a jump for them too. They didn't beat expo by much last year.
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Patachu
ANN Reviewer


Joined: 08 Jul 2004
Posts: 1325
Location: San Diego
PostPosted: Thu Jul 08, 2004 6:11 pm Reply with quote
The AX staff were not expecting so many people to come to the Expo ... based on growth estimates, they had expected maybe 20,000. So the registration process was only set up to handle that many. Throw in an extra 5,000 attendees and you can see why Reg was absolutely jammed. They were even pulling staff from other departments to work at Registration, so they did the best they could with what they had. Now that the numbers are in, however, hopefully they can cope better next year.
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darkhunter



Joined: 13 May 2004
Posts: 2992
Location: Los Angelas
PostPosted: Thu Jul 08, 2004 6:48 pm Reply with quote
Anime is expanding tremendously within the last couples of years so we can see why the attendance has gone up.
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Abel



Joined: 26 Apr 2003
Posts: 143
Location: AnimeTen.com
PostPosted: Thu Jul 08, 2004 7:22 pm Reply with quote
Patachu wrote:
So the registration process was only set up to handle that many. Throw in an extra 5,000 attendees and you can see why Reg was absolutely jammed.


Add the fact that they moved vendor registration into the same area added to the problem. Every other event has a seperate registration for vendors in the exhibit hall and this year AX changed it. We lost an hour the first day providing a list of staff name and when one of our staff, the guy who constructs the booth, did not get his badge and another staffer got two badges with her name on them it took another hour to resolve the issue. I really appreciated being sent to several other registration tables before being sent to the correct one. I also appreciated having to repeat the mistake four times to different staff and being told "We're busy". NO DUH. The lines of fans is does not make that relevant. I must really be stupid or dense to have to be told that. The final person demanded to see the ID of the staffer who was not permitted to enter. I told him "No problem. Go outside and let him in so he can come back and show you his ID." Oh but he then "gave me a break" and fixed the name.

My issue is that AX did not have to include the vendors in the regular registration room. By doing so I lost 2 hours of set up time and I took up the time of 4 staff members that could have been serving fans who were waiting for their badges. I'm just one person that had to deal with a mistake. I am sure there were others and it can account for several delays. I am postitive if there was such a mix up and the vendor registration was in the exhibit hall, as it had been for the past 12 years, this would have taken up about 5 minutes of time and not taken up any time of the attending fans.

AX should have had their banner state "13 years and we still can't get it right."

I can safely say I have never had this problem at any other con such as Otakon or San Diego Comicon.
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tekkaman



Joined: 07 Jun 2004
Posts: 117
Location: Space Knight HQ
PostPosted: Thu Jul 08, 2004 7:34 pm Reply with quote
That shouldn't be a surprise since anime and manga have become more popular in the last five years. I still remeber the early days of going to convention where there were only collectors and hardcore fanboys.
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LordRobin



Joined: 25 Feb 2003
Posts: 354
Location: Akron, OH
PostPosted: Fri Jul 09, 2004 12:26 am Reply with quote
Abel wrote:
AX should have had their banner state "13 years and we still can't get it right."


And they probably never will. I've long since given up hope that convention-holding will become a science. Too much turnover. Too much experience walks out the door every year. "Fan run" conventions don'tcha know. How many years of his life can a fan be expected to give for free? Of course they eventually move on.

That said, I really wanted to be there this year. First AX I've ever missed. Crying or Very sad But I can't spend the money on airfare and hotel when I'm trying to buy a condo...

------RM
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areaseven
Encyclopedia Editor


Joined: 11 Dec 2002
Posts: 1478
Location: Makati, Philippines
PostPosted: Fri Jul 09, 2004 3:06 am Reply with quote
Tell me about it. I had to wait 2 1/2 hours to get my badge on day 1. Mad
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CorneredAngel



Joined: 17 Jun 2002
Posts: 828
Location: New York, NY
PostPosted: Fri Jul 09, 2004 9:43 am Reply with quote
LordRobin wrote:


And they probably never will. I've long since given up hope that convention-holding will become a science. Too much turnover. Too much experience walks out the door every year. "Fan run" conventions don'tcha know. How many years of his life can a fan be expected to give for free? Of course they eventually move on.



Having been involved with professional trade show/conference management, I would argue it has nothing to do with 'experience' and everything to do with the sheer volume of attendees, and the amount of money an event is able to throw at the problem. AX Reg got hit by a couple of issues they were unprepared for (...and a first-time Director), but really, there *is* no way to process 25K+ attendees in such a way that *everybody* goes through in a few minutes unless you registration budget is really way up there...
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Patachu
ANN Reviewer


Joined: 08 Jul 2004
Posts: 1325
Location: San Diego
PostPosted: Fri Jul 09, 2004 1:39 pm Reply with quote
areaseven wrote:
Tell me about it. I had to wait 2 1/2 hours to get my badge on day 1. Mad


Consider yourself lucky ... some people were stuck for 4-7 hours Shocked
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Hotaru



Joined: 02 Aug 2002
Posts: 481
Location: NY
PostPosted: Fri Jul 09, 2004 7:46 pm Reply with quote
areaseven wrote:
Tell me about it. I had to wait 2 1/2 hours to get my badge on day 1. Mad


this is why i'm glad that otakon allows you to pick up your badge thursday night. now if we actually can get down there in time, that's another story... Very Happy
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The Spatula



Joined: 08 Aug 2002
Posts: 163
PostPosted: Fri Jul 09, 2004 8:54 pm Reply with quote
I still waited in line for 1.5 hours on Thursday night (the day before it started) even though I was pre-registered and pre-paid. I think I was lucky though...
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Kagami no Kage



Joined: 28 Oct 2003
Posts: 92
PostPosted: Fri Jul 09, 2004 9:07 pm Reply with quote
My mother waited from five to ten to get tickets for my friends and I.

You can tell she loves me a lot and that I'll never complain about getting dance tickets ever again.

How do I go about registering for next year so I don't have to put her through that again?
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Bethachu



Joined: 30 Sep 2003
Posts: 10
Location: LA-LA land
PostPosted: Mon Jul 12, 2004 4:32 pm Reply with quote
Well, the problem is that even for those of us who pre-paid and pre-registered the wait was still 1.5-4 hours. So that doesn't necessarily cut your wait down all that much. I had to wait 2 hours on Friday morning. Just too many people to process.
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GATSU



Joined: 03 Jan 2002
Posts: 14483
PostPosted: Mon Jul 12, 2004 4:41 pm Reply with quote
They should just mail the effing passes for those who already pre-registered!
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