Forum - View topicWhat did you just buy?
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FaytLein
 Posts: 1260 Location: Williamsburg, VA |
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So far, I have picked up:
Bleach: Memories of Nowhere Claymore Vol 1 Buso Renkin Set 2 Overman King Gainer Vol 6 (gotta love Amazon!) My-Hime Complete Collection And to top it all off, Hellsing Ultimate Vol 1-4 gonna have to order Toward the Terra online it seems.... |
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IzanaginoOkami
 Posts: 55 Location: USA |
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speaking of toward the terra does anyone know when part 2 comes out i have checked almost everywhere but no luck
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FaytLein
Posts: 1260 Location: Williamsburg, VA |
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Part 2 has been out for at least a week I believe, but it seems to be on backorder for a bunch of places, Best Buy has the individual volumes available at stores, but not the set.
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Ikari1
 Posts: 531 Location: London |
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I picked up GITS innocence and FMA the Conquereor of Shamballa the other day. Both are excellent fims to watch and the FMA one was Special Edition so it had a load of postcards and a booklet with some nice artwork in it. I also picked up the Oh my Godess OVAs as well the other day to see if I could persuade my self to get the box set for Christmas or something.
I'm currently saving up for the new evangelion boxset that is supposed to be coming out in a few months for about £75. Apparently I will finally be able to get the series in the best quality yet. Its better than the Platinum collection anyway apparently. |
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LydiaDianne
 Posts: 5634 Location: Southern California |
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Just received from TRSI:
Tsubasa #8 xxxholic #5 & #6 Ghost Hunt Part 1 |
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cyberbeing
Posts: 135 |
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I had some extra money this month so I bought the following:
Gantz DVD 4: Terminal Dispatch Gantz DVD 5: Process of Elimination Gantz DVD 6: Sudden Death Gantz Season 2 DVD Box Set Haibane Renmei DVD 1: New Feather Haibane Renmei DVD 2: Wings of Sorrow Haibane Renmei DVD 3: Bird of Freedom Koi Kaze DVD 1 + Artbox (Limited) Koi Kaze DVD 2: Budding Attraction Koi Kaze DVD 3: The Decision Noein DVD Box Set Rumbling Hearts DVD Box Set Total: $130.88 from Right Stuf (TRSI). People should really be mindful of Right Stuf's unstated return policy. It is their policy for you, the customer, to pay for shipping back to Right Stuf for any problems with your order even if Right Stuf is completely at fault. They also do not do cross-shipping so you are required to wait for them to receive the DVDs back before they will send out a replacement. This is quite poor customer service to expect the customer to pay for their mistakes. This was upsetting to me because they sent me a previously opened Gantz 6 DVD with the security sticker slit and re-shrink wrapped with what was obviously unoriginal shrink wrapping (Image). In addition, the Koi Kaze DVD I received had humidity damage because the shrink wrapping on the Artbox was open on one side and wasn't air tight. Considering that one was new, unlike the the Gantz DVD, it was only half Right Stuf's fault for storing their DVDs in a humid place. All and all I had to escalate my problem from Service Rep to Manager, all the way to the Right Stuf Owners before my problem was taken care of properly. The Right Stuf Owners at that point finally agreed to send replacements for no charge, and instead of me or them paying for shipment back for the products I received, I was told to just junk them, which is certainly the most cost effective solution. Thank you Shawne or Kris Kleckner (whoever was the one who heard my problem) for being reasonable. I really hope you would consider changing this policy or at least stating it clearly on your website so first-time customers like me aren't shocked when they run into a problem and told then that this is your policy. In comparison, awhile ago I received a The Ghost In The Shell - Solid State Society (Limited Edition Steelbook) DVD with a damaged case from DVDPlanet. I email them about the problem and one day later they emailed me a prepaid shipping label to send the defective product back, and to top it off they had already cross-shipped a replacement to me upon my receiving of the email. Absolutely excellent customer service. Why Right Stuf can't have a pre-paid return shipment (when they are at fault) and cross-shipping policy like DVDPlanet is anybody's guess. If losses and fraud is a concern, they should just put a hold for the item and shipping cost on the person's credit card until they receive the items back. If the person never sends the items back, charge them for the second item and shipping cost. Overall their current policy is very poor and considering my horrible luck with receiving damaged products, it will make me have second thoughts about ordering from Right Stuf when I am in the market for purchasing anime DVDs again for fear of having to go through the same ordeal again. |
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shawnek
Accredited Retailer
 Posts: 786 Location: Right Stuf - www.rightstuf.com - Iowa |
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This is not correct. Our policy is that should we make an error, we will reimburse the customer to have the items shipped back and we will replace them at our expense. If it is not our error, we will request the customer to pay shipping to return the item and we will pay the shipping to reship a new copy to the customer. We also do offer cross-shipping in that we will bill you for the new items sent to you, when requested, and credit you for the items returned upon receipt. Our return policy is available on the website and we do not at this time offer return labels, as they aren't supported by our software. Please note that if the cause of the problem is our fault, I will always take care of the customer.
I was disappointed with how this was handled, and I will address it with those involved. To reitterate, however, this is not our policy. The only thing I might mention here is that some items in the bargain bin may be retailer returns that have been reworked by a replicator, which means that sometimes there is different wrap or the security tag might be removed. We do not sell "used" product, but items reworked to remove pricetags and such do often make their way into the bargain bin. I will warrant them as I would with any new product, however. This is why I instructed them to simply replace these products for you. I do apologize for the service you received, and I did take care of replacing these items for you. In any organization that is staffed by humans, there will be times when mistakes are made; my e-mail is posted pretty much everywhere, if you have a problem with us, please feel free to contact me. |
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cyberbeing
Posts: 135 |
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I don't know what to say because your manager and service rep were obviously trained to say your policy was the exact opposite of what you are saying. She said no matter what, even if it's your fault, you will NEVER pay for shipping of a product back to Right Stuf and held firm about that point. When I asked about cross-shipping your manager said it WAS NOT POSSIBLE for Right Stuf to put a hold for an amount on my credit card and credit me back once you received the product. I don't know if you record phone calls like other businesses, but if so listen to the call if you don't believe me.
While I am understanding of your position, I as well was unhappy with how this was handled. As it seems that everybody from the Manager down was trained to tell customers an incorrect policy, I am happy to hear you are going to deal with it.
I would like to say I knew nothing about bargain bin items possibly being retailer returns that have been reworked. This should be stated somewhere on your website as well or it could be viewed as false advertising. I sincerely hope, for your sake, that you didn't receive that Gantz DVD from a professional business. Since I was told to just junk them, I decided to finally open the Gantz DVD and see if it may have just been reworked. I was shocked to see that the plastic covering to the case a large slit along the back (Picture 1 Picture 2). What I suspect, is that someone ripped you or some other retailer (you mentioned retailer returns) off. They bought a Gantz 6 DVD so they could get a new case and then shrink wrapped and returned the DVD hoping it wouldn't be noticed. Even I didn't notice the issue with the case until I removed the shrink wrap. It wouldn't be a bad idea to inspect items briefly before they are sent out. You sound like a nice guy and it's nice to hear that when things get rough, you personally will deal with the problem. Mistakes happen. I would be willing to give Right Stuf another chance, but I really hope you do your part to help prevent situations like this in the future. |
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shawnek
Accredited Retailer
Posts: 786 Location: Right Stuf - www.rightstuf.com - Iowa |
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I have a meeting scheduled to discuss this tomorrow. It is our policy to not refund shipping unless it is our error. We will refund shipping if it is our error, and it does happen, although not very often. From the look of the item that you quoted, this should have been caught in the back when it was packed - although you yourself didn't notice it until you removed the wrap, so I don't know that I can fault our staff for not noticing it either. Regardless, there is no need to berate the point, from your photos, I would agree that this should not have made it out the door. As with any problem we have, we get together and run down what happened and use it as a learning experience. We all learn from our mistakes. I'd like to think we have a good procedure in place to work with our people to have them gain experience and share this experience with others in the department.
This is what any business owner who cares about their customers should do. It's also why I review and post on these and other forums, and make my email address available. |
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cyberbeing
Posts: 135 |
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Thank you for your replies Shawne. I can clearly tell from your replies that you understand how to run a business and you respect your customers. This makes me feel a bit better about the situation and gives me a better opinion of Right Stuf as a whole. I'm sure you will be able to jump this hurdle and continue to have a successful business.
Since I have horrible luck (like above mentioned) in receiving defective/damage items of all types, unfortunately I have dealt with many businesses. Some of which who seem to care less about customer service. Considering how I was treated, I just assumed Right Stuf was one of the same. Thankfully your responses have changed my mind. |
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Richard J.
 Posts: 3367 Location: Sic Semper Tyrannis. |
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Got in two more old series DVDs:
Vampire Princess Miyu TV Volume 1 Vampire Princess Miyu TV Volume 4 Now, if the 2 and 3 will come in, I can properly enjoy the whole thing. (Just watched Volume 1 tonight. It was pretty good.) |
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shawnek
Accredited Retailer
Posts: 786 Location: Right Stuf - www.rightstuf.com - Iowa |
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These are particularly tough to find. Good luck! |
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wangyamaki
 Posts: 55 |
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By the time you read this-6minutes ago i bought
 a shonen jump mag-meeh he he heh
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Richard J.
Posts: 3367 Location: Sic Semper Tyrannis. |
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I have a back-up source ready if things get screwy. So far though, I've had no problems. 
Might be sending some other business TRSI's way in the near future. |
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recca25
 Posts: 252 |
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Received in the mail today:
Manga: Mythical Detective Loki Ragnarok v. 1 (It starts where the anime ended.) Anime: When They Cry (Higurashi) v. 4 I won't start watching this until I receive v. 5; I don't want to have to stop watching mid-arc and wait a month or so to see the continuation. |
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