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Cloudflare Website Unavailable Error


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chefneer
Aria Company



Joined: 27 Aug 2009
Posts: 1686
Location: Fort Worth, Texas
PostPosted: Mon Oct 17, 2011 8:52 pm Reply with quote
Important: See this post on page 2 of this thread.

For the last few days I've been frequently getting the following error message:

"Website Currently Unavailable
The website you are trying to access is currently unavailable. Please try again at a later time."

It then says "Protection by CloudFlare".

I seem to be pretty much guaranteed to get it whenever I try to post something.

It takes a minute or two of thinking for the message to pop up and if I start ANN in a new tab everything works fine, until I try to post again.

On the theory that it might be malware I've run a series of scans with an assortment of anti-virus software and found nothing.

Beats me!

Edit: Of course, this time the post went through without a hitch. Figures.
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ManOfRust



Joined: 08 Jan 2006
Posts: 1935
Location: Seattle, WA
PostPosted: Mon Oct 17, 2011 11:18 pm Reply with quote
I started getting that same error tonight. I was on the "fast" server.

I changed to the regular "www.animenewsnetwork.com" address and was able to access the site again.
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EricDent



Joined: 28 May 2008
Posts: 997
Location: Georgetown, TX
PostPosted: Mon Oct 17, 2011 11:27 pm Reply with quote
I also have been getting that error on the normal version of the site using my iPhone.
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Dessa



Joined: 14 Jul 2004
Posts: 4438
PostPosted: Tue Oct 18, 2011 1:23 am Reply with quote
I've been getting it all weekend, and I'm on the normal server on my laptop.
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Teriyaki Terrier



Joined: 26 Mar 2008
Posts: 5689
PostPosted: Tue Oct 18, 2011 10:30 am Reply with quote
That error is the reason I haven't been able to post in several days. This is the first time in a while I've been able to get online and post something here.

But to be fair, I could have much more patience initially and just tried again later those last few days.
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Shiroi Hane
Encyclopedia Editor


Joined: 25 Oct 2003
Posts: 7580
Location: Wales
PostPosted: Tue Oct 18, 2011 10:44 am Reply with quote
PS: Cloudflare was initially trialled on the UK site, but appears to have gone site-wide since: animenewsnetwork.com/site-news/2011-09-29/speeding-up-ann-uk
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EricDent



Joined: 28 May 2008
Posts: 997
Location: Georgetown, TX
PostPosted: Tue Oct 18, 2011 2:01 pm Reply with quote
It also seems to be causing double posts even though I only post once. This is at the library on a desktop.
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Tempest
I Run this place.
ANN Publisher


Joined: 29 Dec 2001
Posts: 10421
Location: Do not message me for support.
PostPosted: Tue Oct 18, 2011 2:34 pm Reply with quote
Cloudflare is part of our current project to speed the site up. There's more than Just Cloudflare that we're working on though.

I don't think Cloudflare is actually causing any of the problems people are reporting, but we're working on every single one of them, but it's mostly just Dan with a bit of help from me (Sadly I'm mostly busy with other stuff).
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enurtsol



Joined: 01 May 2007
Posts: 14763
PostPosted: Wed Oct 19, 2011 4:35 am Reply with quote
EricDent wrote:
It also seems to be causing double posts even though I only post once. This is at the library on a desktop.


I have had to delete several double posts too. Whenever the site hangs, I just check the back to the thread and see that my post has already been posted.
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deskiejhan



Joined: 14 Oct 2011
Posts: 11
PostPosted: Thu Oct 20, 2011 1:14 am Reply with quote
That’s a typical error for a website…there’s nothing wrong with your computer or internet connection it’s on the server, so worry no more. Wink
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chefneer
Aria Company



Joined: 27 Aug 2009
Posts: 1686
Location: Fort Worth, Texas
PostPosted: Sat Nov 05, 2011 8:09 pm Reply with quote
These CloudFlare errors are becoming a bit of a bother. I've had several of them today. In fact, I've gotten the CloudFlare page more than I've gotten ANN's page. I realize that the whole purpose of using CloudFlare is to speed up the site, but it sometimes appears that CloudFlare's methodology is to speed the site up by denying access to users.

OK, rant over.

By the way, I've not gotten the message Tempest mentions in the other thread.
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Devil Doll



Joined: 07 Jul 2007
Posts: 656
Location: Germany
PostPosted: Sun Nov 06, 2011 9:28 pm Reply with quote
I've been permanently getting
Quote:
This page (animenewsnetwork.com/encyclopedia/) is currently offline. However, because the site uses CloudFlare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Alternatively, you can retry the live version.
for about a week now.

Interestingly, www.animenewsnetwork.com/ doesn't seem to be affected, so I'm switching my bookmarks now.
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Kimiko_0



Joined: 31 Aug 2008
Posts: 1796
Location: Leiden, NL, EU
PostPosted: Mon Nov 07, 2011 4:45 pm Reply with quote
It doesn't seem to make much difference which of 'www.' or 'fast.' I use. Sometimes it's one, sometimes the other, sometimes both are unreachable. I rarely encountered that problem before the CloudFlare thing, so I suspect that is at least one source of trouble.
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Devil Doll



Joined: 07 Jul 2007
Posts: 656
Location: Germany
PostPosted: Tue Nov 08, 2011 1:31 am Reply with quote
Both the .com and the .co.uk domain have been permanently inaccessible for me since my previous posting; I can only get in through the "down under" backdoor (which surprisingly doesn't redirect me to anything more geographically close to Germany).
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Shiroi Hane
Encyclopedia Editor


Joined: 25 Oct 2003
Posts: 7580
Location: Wales
PostPosted: Tue Nov 08, 2011 7:19 am Reply with quote
The problem with posting ANN links is that the forum changes it to the server the viewer is on. I'm currently on the fast UK server (Skuld).
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